First‑Line IT Support & Customer Care Advisor

Manpower UK Ltd; Salisbury; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading workforce solutions provider is looking for a Customer Service Advisor in Salisbury. The role involves providing first line IT support and responding to customer requests. Ideal candidates will have strong communication skills, a passion for customer service, and problem-solving abilities. Full training will be provided for successful applicants, ensuring they can excel in this position.

Qualifications

• Background in customer service is an advantage.
• Experience within IT is preferable.
• Willingness to learn and adapt.

Responsibilities

• Respond to incoming requests via telephone, email, and web chat.
• Log all requests in the call management system.
• Advise customers and support teams of known problems or workarounds.

Skills

Excellent communication skills

Customer service passion

Problem-solving skills

Confidence under pressure

Job description

A leading workforce solutions provider is looking for a Customer Service Advisor in Salisbury. The role involves providing first line IT support and responding to customer requests. Ideal candidates will have strong communication skills, a passion for customer service, and problem-solving abilities. Full training will be provided for successful applicants, ensuring they can excel in this position.