First-Line IT Service Desk Analyst — Hybrid + Learning

Wanstor Limited; City Of London; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A leading IT solutions provider in London seeks a Service Desk Analyst to join their Professional Services team. This role focuses on providing exceptional customer support by addressing technical issues and owning challenges to enhance daily operations. Ideal candidates will have prior IT support experience and a passion for customer service. Opportunities for personal development and generous time off are offered in this hybrid position.

Benefits

24 days of annual leave, increasing to 28 days

Training and development opportunities

Paid volunteer days

Social events

Flexible working shifts

Qualifications

• Experience with IT support at a first line level.
• Understanding of ITIL processes.
• Ability to manage user accounts in Office365 and Azure.

Responsibilities

• Responding to clients' technical issues via phone and email.
• Logging calls and managing incidents.
• Maintaining good customer relations.

Skills

IT support experience at a 1st line level

Knowledge of ITIL

Customer service

Organizational skills

Multitasking

Positive attitude

Job description

A leading IT solutions provider in London seeks a Service Desk Analyst to join their Professional Services team. This role focuses on providing exceptional customer support by addressing technical issues and owning challenges to enhance daily operations. Ideal candidates will have prior IT support experience and a passion for customer service. Opportunities for personal development and generous time off are offered in this hybrid position.