First Line IT Helpdesk Support Technician

Express Recruitment; Cosby; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A recruitment agency is seeking a First Line IT Helpdesk Support Technician to join their IT support team in Cosby. The role offers a salary of up to c£28,000 per annum depending on experience, with an excellent benefits package including hybrid working, 33 days holiday, life assurance, and a 10% pension scheme. Candidates should possess strong customer service skills and a basic understanding of IT support. This position offers the opportunity for career growth in a supportive environment.

Benefits

Hybrid working

10% non-contributory pension scheme

33 days holiday including bank holidays

Life assurance

Free onsite parking

Qualifications

• Strong customer service and communication skills are essential.
• Basic understanding of hardware, operating systems, and networking fundamentals.
• Experience supporting Microsoft 365 and common business applications is a plus.

Responsibilities

• Provide first-line IT support via phone, email, chat, and ticketing systems.
• Diagnose and resolve basic hardware, software, and network issues.
• Log, prioritise, and manage incidents and service requests in line with SLAs.
• Set up and configure user devices including laptops, desktops, and peripherals.
• Escalate complex technical issues to Level 2/3 support teams when required.

Skills

Strong customer service and communication skills

Basic understanding of hardware, operating systems, and networking fundamentals

Experience supporting Microsoft 365 and common business applications

Well organised with strong attention to detail and troubleshooting ability

Previous helpdesk or IT support experience

Job description

First Line IT Helpdesk Support Technician

Location:

c£28,000 / per annum, D.O.E

Express Recruitment are delighted to be working in partnership with an established and growing organisation in their search for a 1 st Line IT Helpdesk Support Technician to join their IT support team.

This role offers a salary of up to c£28,000 per annum depending on experience, alongside an excellent benefits package including hybrid working, a 10% non-contributory pension scheme, 33 days holiday including bank holidays (rising to 34 days after 5 years’ service), life assurance, and free onsite parking. You will also benefit from long-term career stability, exposure to a wide range of technologies, and ongoing learning and development opportunities within a supportive IT environment.

• Provide first-line IT support via phone, email, chat, and ticketing systems
• Diagnose and resolve basic hardware, software, and network issues
• Log, prioritise, and manage incidents and service requests in line with SLAs
• Set up and configure user devices including laptops, desktops, and peripherals
• Escalate complex technical issues to Level 2/3 support teams when required

Skills & Experience

• Strong customer service and communication skills
• Basic understanding of hardware, operating systems, and networking fundamentals
• Experience supporting Microsoft 365 and common business applications
• Well organised with strong attention to detail and troubleshooting ability
• Previous helpdesk or IT support experience (desirable)

This is a fantastic opportunity to join a rewarding employer where you will play a key role in supporting users while building a long-term career in IT support within a growing organisation.

Vacancy Summary

Salary: Up to c£28,000 per annum (DOE)

Hours: Monday – Friday, Full Time

Job Type: Full Time, Permanent