First-Line IT Helpdesk Advisor

Manpower UK Ltd; Inverness; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading staffing agency is looking for a Customer Service Advisor in Inverness. In this role, you will provide first-line IT support and respond to customer queries through various channels. The position requires excellent communication skills and a passion for customer service. Experience in customer service is preferred, and IT knowledge will be beneficial. The role offers full training and operates Monday to Friday with 35 hours per week.

Qualifications

• Previous customer service experience is an advantage.
• IT knowledge is desirable, but full training will be provided.

Responsibilities

• Respond to customer requests via telephone, email, and web chat.
• Log all requests using the appropriate call logging software.
• Resolve issues or provide advice and guidance over the phone.
• Assign calls to the relevant support teams when needed.
• Keep customers updated on the progress of their request or incident.

Skills

Excellent communication skills

Customer service experience

Strong problem-solving skills

Ability to work independently

Confidence working under pressure

Job description

A leading staffing agency is looking for a Customer Service Advisor in Inverness. In this role, you will provide first-line IT support and respond to customer queries through various channels. The position requires excellent communication skills and a passion for customer service. Experience in customer service is preferred, and IT knowledge will be beneficial. The role offers full training and operates Monday to Friday with 35 hours per week.