First Line Analyst

Adecco; Milton Keynes; On-site; GBP 80,000 - 100,000; Part time

Job summary

A recruitment agency is seeking a Security Cleared First Line Analyst for their 24/7 Service Desk team in Milton Keynes. The role involves providing first line technical support, resolving incidents, and ensuring professional handling of customer requests. Candidates must have active SC Clearance and experience in a technical support environment. Shift patterns are rotating, covering all hours. This is a temporary position.

Benefits

Supportive team culture

Ongoing coaching and development

Exposure to various technologies

Qualifications

• Active SC Clearance is essential.
• Experience in a technical support or service desk environment (1st line or similar).
• Ability to work effectively in a shift-based 24/7 environment.

Responsibilities

• Provide first line technical support to customers.
• Investigate and resolve incidents in line with SLAs.
• Fulfil customer service requests promptly and accurately.

Skills

Technical support experience

Strong troubleshooting skills

Customer-first mindset

Clear communication skills

Proactive problem-solving

Job description

Job Opportunity: Security Cleared (SC) First Line Analyst - 24/7 Service Desk

Location: Milton Keynes

Clearance Required: Minimum SC Clearance

Shift Pattern: Rotating Early, Mid, and Late shifts (covering 7am-7pm)

Hours: 24/7 x 365 Service Support

Employment Type: Temporary

About the Role

We are looking for a dedicated and highly motivated First Line Analyst to join our 24/7 Service Desk team, supporting the clients customers in a fast-paced, secure environment.

This is a key frontline role where you will provide technical support, assist with service delivery, and ensure all customer incidents and requests are handled professionally and efficiently.

Key Responsibilities

• Provide first line technical support to customers as part of a 24/7 x 365 operation.
• Investigate and resolve incidents in line with SLAs and standard procedures.
• Fulfil customer service requests promptly and accurately.
• Assist in problem investigations and contribute to root cause analysis where required.
• Identify gaps in support knowledge and generate/update technical documentation.
• Offer technical coaching and guidance to team members when needed.
• Ensure all activity adheres to agreed service standards, processes, and security requirements.

What We're Looking For

• Active SC Clearance (minimum) - essential.
• Experience in a technical support or service desk environment (1st line or similar).
• Strong troubleshooting skills and a customer-first mindset.
• Ability to work effectively in a shift-based 24/7 environment.
• Clear communication skills and a proactive approach to problem-solving.
• Ability to follow processes while maintaining high-quality service delivery.

What We Offer

• Opportunity to work within a secure, high-performance technical environment.
• Supportive team culture with ongoing coaching and development.
• Shift-based working with potential for progression.
• Exposure to a wide range of technologies and customer environments.

If you meet the clearance requirements and are ready to be part of a high-performing support team, we'd love to hear from you. Apply today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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