First Impression Assistant

Williams Lea; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading business services provider in Greater London is seeking a Receptionist to serve as the first point of contact for clients and visitors. The role requires excellent customer service skills, multitasking abilities, and a friendly demeanor. Responsibilities include welcoming visitors, handling communications, maintaining meeting room standards, and ensuring compliance with health and safety regulations. The ideal candidate will thrive in a dynamic environment and contribute to a positive guest experience while adhering to company values.

Benefits

25 days holiday plus bank holidays

Salary sacrifice schemes and retail vouchers

Private Medical Insurance

Dental Insurance

Cycle-to-work scheme

Discounted gym memberships

Life Assurance

Qualifications

• Must have experience in a Receptionist role.
• Fluent written and spoken English is required.
• Energetic approach with excellent personal presentation.

Responsibilities

• Greet and welcome visitors and clients on-site.
• Handle external and internal calls and emails.
• Maintain standards for meeting rooms and communal areas.
• Conduct reception training for cover team members.

Skills

Customer service

Multitasking

Communication skills

Teamwork

Flexibility

Microsoft Office

Fluent English

Job description

The Receptionist is the first point of contact for visitors calling or visiting our client's office. Duties include welcoming clients and visitors to the office, handling calls, organising and preparing hospitality and offering administrative support to the firm. Every task which is undertaken must be delivered with an exceptional customer service approach. A successful Receptionist should have a welcoming and pleasant personality, with the ability to easily build rapport with people. They'll be able to deal with urgent tasks in a timely and effective manner, and the ability to multitask is important for this position. This role requires working in shifts, so flexibility is a plus.

• Meeting, greeting, and welcoming visitors and clients on-site within compliance of Ashurst security policy, building operating requirements and Health and Safety Regulations
• Escort all clients from reception to lift lobby and around the building as required.
• Escort all clients to meeting rooms, offer refreshments and offer to look after client coats and luggage
• Provide and support print services to all clients
• Perform meeting room checks at start of day and throughout the day, meeting room checks before each meeting and after meeting finished - ensure that all rooms are ready for client use at highest standard
• Proactive 'visual maintenance' of meeting rooms, communal areas, staircases, coffee points and copy areas, engaging with the relevant section of the FM teams as appropriate to ensure of completion of all jobs
• External and internal call and email handling including taking and passing on accurate messages
• Processing deliveries
• Maintaining stationary stocks in the meeting rooms and storerooms
• Ordering, organising and assisting with building events
• Populating data collection workbooks
• Carrying out the reception training for any cover team members and identifying ongoing training requirements and liaising with the Team Leader on the future training requirements
• Raising any concerns about process, practice or incidents as appropriate
• Actioning any reasonable task instructed by your line manager or property manager
• Be familiar with all fire, emergency and health and safety procedures that apply to the site acting as Fire Marshall in case of evacuation
• To be knowledgeable of local transport information and amenities such as restaurants and entertainment.
• To ensure that the correct uniform is worn, pressed and cleaned regularly and that the uniform policy is adhered to at all times. Must have experience in a Receptionist role
• A committed attitude and dedication to creating a memorable guest experience
• Fluent written and spoken English
• Experience using email and Microsoft packages
• An energetic approach that shines through in your work
• A team focused attitude
• A natural passion and desire to make every visitor smile
• Excellent personal presentation
• Adopts the company values - Teamwork, Integrity, Passion and Success
• Is innovative and can spot an improvement opportunity
• Has the ability to empathise and understand the customer's needs
• Has exceptional communication skills
• Appreciates and values each other's differences
• Always considers the best interests of the company, colleagues and customer
• Has a diligent work ethic
• Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
• We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
• 25 days holiday, plus bank holidays(pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme
• You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!