First Contact Medical Administrator

Churchill Medical Centre; Kingston upon Thames; On-site; GBP 20,000 - 28,000; Part time

Job summary

A local medical practice in Kingston upon Thames is seeking a First Contact Medical Administrator. The role involves greeting patients, booking appointments, and efficiently handling telephone inquiries. Candidates should possess GCSEs in English and Maths and have a good level of computer literacy. This part-time position offers competitive pay and career development opportunities.

Benefits

Competitive rates of pay

NHS Pension Scheme

Career development opportunities

Qualifications

• Must be kind, compassionate, and enjoy a challenge.
• Ability to effectively greet and assist patients and visitors.
• Proficient in using a computerised appointment system.

Responsibilities

• Greet patients and visitors to the practice.
• Book patients in line with practice procedures.
• Respond to patient and visitor requests.

Skills

GCSE grade A to C in English and Maths

Good level of computer literacy

Job description

Do you want to be part of your local community, helping patients get the right care in the right place by the right people? Are you kind, compassionate and enjoy a challenge?

At The Orchard Practice, Chessington and Churchill Medical Centre, Kingston, we are recruiting for a full and part-time, roles in our first contact administration team.

Part time hours required.

Example fixed rota:

• Monday 13:15 - 20:00
• Tuesday 07:45 - 18:30
• Thursday 13:15 - 18:30
• Friday OFF

The team is responsible for dealing with patients face to face and over the telephone, ensuring they see the right member of our Practice team, as well as dealing with queries from patients and healthcare staff alike.

The world of General Practice is busy, often challenging, but also very rewarding. If you think you are the right person to join our team, please apply. All successful applicants will be subject to a DBS check.

Main Duties of the Job

• Greet patients and visitors to the practice.
• Book in patients and visitors inline with practice appointments and visitors procedures.
• Respond and/or redirect all patient and visitor requests accordingly.
• Ensure computerised appointment system is up-to-date.
• Booking, amending and cancelling patient appointments.
• Set-up of new patients onto the computer system, including amendment of new patients Sophie.
• Sort and distribute post and results for scanning or filing as appropriate.
• Completion of authorised prescriptions and their distribution.
• Answer incoming telephone calls, ensuring calls are documented and redirected accordingly.
• Ensure computerised links system is updated.
• Booking transport for patient hospital out patients appointments.
• Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes) including scanning and indexing of patient letters.
• Ensure the premises is secure before leaving and all end of day protocols followed.
• This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.
• Works safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

About Us

We offer all of our staff competitive rates of pay, NHS Pension Scheme, a corporate rewards package and career development opportunities.

Job Responsibilities

JOB TITLE: First Contact Medical Administrator

RESPONSIBLE TO: Reception Manager

JOB PURPOSE: Greeting patients and visitors in an efficient and courteous manner. Provide an effective and polite telephone enquiry service. Proactively communicate information between relevant patients, doctors and professionals.

Person Specification

Qualifications

• GCSE grade A to C in English and Maths
• Good level of computer literacy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.