First Contact Enquiry Officer - Police Staff

Nottinghamshire Police; Nottingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional police force in Nottingham is seeking a dedicated individual to be the first point of contact for visitors and callers. The successful candidate will demonstrate strong customer service and communication skills while managing front counter duties. Experience in accurately recording information and a good grasp of computer skills are essential. We encourage applicants from diverse backgrounds to apply.

Qualifications

• Experience in providing high-quality customer service.
• Strong verbal and written communication skills.
• Ability to demonstrate initiative in resolving issues.

Responsibilities

• Act as the first point of contact for visitors and callers.
• Record reported incidents and manage Front Counter Duties.
• Demonstrate good keyboard skills and accuracy.

Skills

Customer Service Skills

Communication skills

Initiative

Computer Skills

Job description

Job description

Main Purpose of Role

To act as first point of contact for all visitors and callers to the Police both face to face and by telephone, providing a quality service and positive image for Nottinghamshire Police. Recording reported incidents and managing all Front Counter Duties (please refer to the Job Description).

Key Skills & Experience Required

Please refer to Person Specification.

TO APPLY

In order to apply for the position please give examples of your experience and your considerations on the following 4 subjects in the information in support of your application section in no more than 500 words each. Tell us how you can demonstrate the areas, giving good examples to support your application:

• Customer Service Skills
• Communication skills
• Initiative
• Computer Skills

PLEASE NOTE. FAILURE TO GIVE 4 EXAMPLES WILL RESULT IN YOUR APPLICATION NOT BEING PROGRESSED

If you are successful at the shortlisting stage, you will be invited to a work based test, where you will need to be able to type a minimum of 30 words per minute, have a good grasp of spelling and be able to demonstrate good accurate keyboard skills along with the ability to converse on the telephone and record information at the same time. Reasonable adjustments can be offered at the testing stage, subject to need.

We particularly welcome applicants from minority ethnic background including our eastern European and Chinese communities, and people from the lesbian, gay, bisexual and trans+ communities as we are currently under-represented within Nottinghamshire Police. We would like to hear from male applicants from all sections of the community as we are currently under represented in this work area.

Do you think you have what it takes to support the local community, if yes, then please apply below

IMPORTANT INFORMATION

Vetting Level – Recruitment – you must have resided in the UK for at least the last 3 years

For current Office of the Police and Crime Commissioner staff applicants, please note that Nottinghamshire Police would be a new employer. However, an agreement has been made whereby all tenure and length of service will be honoured.

All applicants will be subject to the Nottinghamshire Police Vetting Policy.

Nottinghamshire Police is committed to the principles of Equality, Fairness and Diversity, and we welcome applications from all sections of the community in our efforts to recruit a diverse and flexible workforce that reflects the people we serve.

Reasonable adjustments will be considered at a later stage for candidates successfully shortlisted. Please be aware, this will not cause any detriment or impact to your application, our aim is to support you throughout the process.

Current Nottinghamshire Police staff only:

Candidates currently at risk will be required to complete and attach the at-risk pro-forma document.