First Charge Host

First Bus; Glasgow; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading UK bus operator is seeking enthusiastic Hosts for their First Charge hub in Glasgow. In this part-time role, you will provide exceptional customer support, assist with daily operations, and ensure a seamless charging experience for visitors. Candidates should possess strong communication skills, financial awareness, and a proactive mindset. Enjoy benefits like discounted travel and health support while contributing to a low-carbon future.

Benefits

Health benefits

Discounted travel

25 days' holiday

Pension scheme

Cycle to work scheme

Flexible working

Qualifications

• Strong customer service mindset and excellent communication skills.
• Financial awareness and commercial understanding.
• Proactive, innovative approach to problem-solving.
• Interest in EV infrastructure is a bonus.
• Team player embodying FirstGroup's values.

Responsibilities

• Open and close the hub, ensuring readiness for all use.
• Provide on-site support to customers and handle queries.
• Monitor and maintain transaction logs and card terminals.
• Assist with marketing activity and visitor logging.
• Keep the site clean, safe, and well-presented.

Skills

Customer service mindset

Excellent communication skills

Financial awareness

Problem-solving skills

Team player

Job description

Are you passionate about delivering exceptional customer experiences and excited by the future of electric vehicle infrastructure? We're looking for three enthusiastic and reliable Hosts to be the welcoming face of our First Charge consumer hub in Glasgow.

Welcome to First Bus

Hello. First Bus is one of the country's largest bus operators – taking 1.6 million customers to their destinations every day. We're a forward-looking business at the forefront of bus technology, leading the way on contactless payments, mobile Apps and real time information. Our investment in state-of-the-art, new buses is just one part of our transition to a low-carbon future. It's an exciting time to be here.

First Charge

is First Bus's dedicated electric vehicle (EV) charging brand, supporting the UK's move toward net zero. By opening up our depot-based ultra-rapid charging infrastructure to both the public and commercial fleets, First Charge is helping to make EV charging more accessible, reliable, and efficient.

As a First Charge Host, you'll play a key role in ensuring our customers enjoy a seamless charging experience. You'll be the first point of contact for visitors, help maintain the site's technical systems, and support the wider Commercial Team in keeping operations running smoothly.

These roles are part-time, permanent positions, working on a rota basis for 12 to 18 hours per week, Monday to Friday.

What You'll Be Doing

• Open and close the hub daily, ensuring it's ready for both public and fleet use.
• Provide on-site support to customers, handling queries and minor technical issues.
• Monitor and maintain transaction logs and card terminals.
• Assist with marketing activity and visitor logging.
• Keep the site clean, safe, and well-presented.

What We're Looking For

• A strong customer service mindset and excellent communication skills.
• Financial awareness and commercial understanding.
• A proactive, innovative approach to problem-solving.
• Interest in EV infrastructure (experience is a bonus, but not essential).
• A team player who embodies FirstGroup's values and behaviours.

Rewards & Benefits

• Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support.
• We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc.
• Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass.
• Cycle to work scheme.
• 25 days' holiday + bank holidays.
• Pension scheme and chance to buy discounted First Group shares.
• Flexible working.

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

Please apply now. We look forward to receiving your application.

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.

Applicants are advised that background checks will be conducted as a standard part of our recruitment process.