Firearms Licensing Unit Administrator (Ref 25-114)

Cleveland Police; Tees Valley; On-site; GBP 25,000 - 27,000; Part time

Job summary

A regional police force in Tees Valley is seeking a Firearms Licensing Unit Administrator to provide essential administrative support, ensuring compliance with licensing regulations. The role involves managing data on firearms, maintaining accurate records, and delivering excellent customer service. Suitable candidates should possess strong attention to detail and communication skills. This is a part-time position offering 26 hours a week with a salary range of £25,242 - £26,703 pro-rata.

Qualifications

• Experience in providing administrative support in a regulated environment.
• Strong attention to detail for maintaining accurate records.
• Ability to work with diverse groups and assist with risk assessments.

Responsibilities

• Deliver excellent customer service to public and stakeholders.
• Maintain and manage accurate records on licensing systems.
• Handle telephone and written communications efficiently.

Skills

Customer service

Data management

Communication

Job description

Post: Firearms Licensing Unit Administrator (Ref 25-114)

Salary: Scale 3, £25,242 - £26,703 (Pro-rata)

Hours: 26 hours (Part time)

Contract Type: Permanent

Location: CPHQ, Hemlington

Applications are invited for the post of Firearms Licensing Unit Administrator within the Firearms Licensing Unit, Force Intelligence Department.

About the Role

As a Firearms Licensing Unit Administrator, you will provide essential administrative support to the unit, ensuring compliance with statutory regulations and maintaining accurate records on local and national firearms licensing systems. This is a varied role where you’ll interact with certificate holders, registered dealers, and members of the public, while supporting internal processes that help keep communities safe.

What You’ll Be Doing

• Deliver excellent customer service by responding promptly and confidently to queries from the public and stakeholders.
• Maintain accurate records of persons, addresses, and firearms to support public safety and identify potential risks.
• Input and manage data on the National Firearms Licensing Management System (NFLMS) and other internal systems.
• Handle telephone and written communications, preparing correspondence for internal and external parties.
• Research policing databases to assist with risk assessments and decision-making.
• Provide general administrative support, including casework progression and preparing management reports.
• Ensure compliance with statutory frameworks and maintain departmental records and archives.

The shift pattern for this role is yet to be confirmed but will cover 26 hours per week, working Monday to Friday.

If you would like to discuss the role further please contact Firearms Licensing Unit Manager, Carl Peter on [e-mail].

If you are interested in applying for this role please progress your application via the link. Application forms should be completed no later than 23:55 on the 26th December 2025.

Interviews are scheduled to take place week commencing 12th January 2026.

Cleveland Police is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. All appointments will be made on merit.

Regardless of the applicant, this role is on current Cleveland Police Terms and Conditions as per Police Staff Council.