Fire & Security Service Engineer

Mitie Cleaning & Hygiene Services; West Midlands; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Vehicle allowance

Competitive salary

Virtual GP for you and household

Salary Finance – access earned pay / 0

Choices lifestyle benefits platform

MiDeals discounts

Cycle-to-work scheme

Life cover up to 4x salary

Enhanced pension contributions

Mitie Matching Share Plan

Mitie Stars recognition with prizes

Job summary

Mitie Fire & Security is seeking a skilled Fire & Security Service Engineer to maintain and service fire and security systems across client sites in the UK, delivering high-quality customer service and compliance with current standards. You will respond to calls, plan visits, manage stock with Stores, and attend training.

Mitie offers a competitive salary, vehicle allowance, wellbeing benefits, and opportunities for career progression.

Qualifications

• Technical background in the electrical/electronic industry.
• Good all-round knowledge of Fire and Security Systems.
• Experience with front-line customer contact preferred.
• Strong organisational and professional presentation.
• Ability to deliver exceptional customer service.

Responsibilities

• Maintain fire and security systems in your assigned area.
• Respond to service calls in line with standards and customer requirements.
• Plan and respond to routine and reactive visits in your area.
• Maintain effective communication with customers when planning site visits.
• Maintain stock levels with support from the Stores team.
• Attend training sessions as required.
• Attend Engineering team meetings as required.
• Identify personal training and development needs to improve service.

Skills

Electrical / Electronic background

Front-line customer contact

Excellent organisational skills

Professional and presentable demeanor

Deliver exceptional customer service

Tools

Gent Notifier Kentec Ziton Advanced Morley C-Tec Protec

Galaxy Texecom Scantronic Menvier Risco

Hikvision Dahua Bosch Analogue CCTV

Paxton PAC Salto

Job description

Fire & Security Service Engineer

Join Mitie Fire & Security, where innovation meets dedication! We are on the lookout for a passionate and experienced Fire & Security Engineers to work on our renowned client's sites across the UK.

Why Marlowe Fire & Security?

As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence—from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Mitie Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!

Your Role as a Fire & Security Service Engineer

Our Engineers maintain Fire and Security systems in line with current standards and customer requirements. The successful Engineer will contribute to the team, strive to deliver world class customer service, and will be rewarded for doing so.

• Maintain Fire & Security Systems in your assigned area.
• Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements.
• Plan and respond to routine and re-active call visits in your area.
• Maintain effective communication with customers when planning site visits.
• Maintain your stock levels with support from the Stores team.
• Attend training sessions as and when required.
• Attend Engineering team meetings as and when required.
• Identify any personal training and development needs to help you provide the best possible customer service.

Our Systems

Fire: Gent, Notifier, Kentec, Ziton, Advanced, Morley, C-Tec, Protec

Intruder: Galaxy, Texecom, Scantronic, Menvier, Risco

CCTV: Hikvision, Dahua, Bosch, Generic Analogue Systems

Access Control: Paxton, PAC. Salto

What We're Seeking

We're thrilled to connect with candidates who not only have the expertise but also possess a passion for making a significant impact. Here's how you can excel in this position:

For this opportunity, we are specifically looking for candidates who offer:

• A technical background in the electrical / electronic industry.
• Good all-round knowledge of Fire and Security Systems.
• Experience of front-line customer contact preferred.
• Excellent organisational skills.
• A professional and presentable demeanor, always.
• An ability to deliver exceptional customer service.

At Mitie Fire & Security, you\'ll join a vibrant team that appreciates your contributions and is dedicated to your growth. If you\'re ready to elevate your career while making a meaningful difference, we can\'t wait to hear from you!

Our market-leading offering provides you with benefits that suit your lifestyle.

• We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
• We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
• When you join us, we\'ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days\' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
• We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
• Life cover of up to four times your salary is available.
• We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there\'s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie\'s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie?