Fire & Security Service Engineer

Marlowe Fire and Security; Dorchester; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading fire and security firm based in Dorchester is seeking a passionate Fire & Security Service Engineer to maintain systems across the UK. The role involves responding to service calls, planning routine visits, and ensuring high customer service standards. Ideal candidates will have a technical background in the electrical or electronic field and a strong knowledge of fire and security systems. This position offers a competitive salary and extensive benefits.

Benefits

OTE - £45,000 including salary and commissions

Company Van

6 training days a year

Royal London Pension Scheme

Life Assurance x4 Basic Salary

Paid Holidays plus Bank Holidays

Qualifications

• Experience of front-line customer contact preferred.
• Professional and presentable demeanor always.

Responsibilities

• Maintain Fire & Security Systems in your assigned area.
• Respond to service calls on all types of Fire and Security systems.
• Plan and respond to routine and reactive call visits.

Skills

Good all-round knowledge of Fire and Security Systems

Excellent organizational skills

Ability to deliver exceptional customer service

Education

Technical background in the electrical/electronic industry

Job description

Description

Fire & Security Service Engineer - Dorchester

Join Marlowe Fire & Security where innovation meets dedication! We are on the lookout for a passionate and experienced Fire & Security Engineers to work on our renowned clients sites across the UK.

Why Marlowe Fire & Security

As one of the fastest-growing companies in the industry we pride ourselves on our ability to deliver excellence from the initial design to long‑term maintenance. Our employees are our greatest asset and we empower them with the tools they need to succeed. With Marlowe Fire & Security you will enjoy a vibrant company culture, career progression opportunities and a comprehensive benefits package including a competitive salary, vehicle allowance and more!

Your Role as a Fire & Security Service Engineer

Our Engineers maintain Fire and Security systems in line with current standards and customer requirements. The successful Engineer will contribute to the team strive to deliver world‑class customer service and will be rewarded for doing so.

• Maintain Fire & Security Systems in your assigned area.
• Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements.
• Plan and respond to routine and re‑active call visits in your area.
• Maintain effective communication with customers when planning site visits.
• Maintain your stock levels with support from the Stores team.
• Attend training sessions as and when required.
• Attend Engineering team meetings as and when required.
• Identify any personal training and development needs to help you provide the best possible customer service.

Our Systems

Fire : Gent Notifier Kentec Ziton Advanced Morley C‑Tec Protec

Intruder : Galaxy Texecom Scantronic Menvier Risco

CCTV : Hikvision Dahua Bosch Generic Analogue Systems

Access Control : Paxton PAC, Salto

Requirements

What Were Seeking

Were thrilled to connect with candidates who not only have the expertise but also possess a passion for making a significant impact. Heres how you can excel in this position :

For this opportunity we are specifically looking for candidates who offer :

• A technical background in the electrical / electronic industry.
• Good all‑round knowledge of Fire and Security Systems.
• Experience of front‑line customer contact preferred.
• Excellent organisational skills.
• A professional and presentable demeanor always.
• An ability to deliver exceptional customer service.

At Marlowe Fire & Security youll join a vibrant team that appreciates your contributions and is dedicated to your growth. If youre ready to elevate your career while making a meaningful difference we cant wait to hear from you!

Benefits

At Marlowe Fire & Security we understand the pivotal role that fair compensation plays in the success of our team. Thats why wer dedicated to providing exceptional remuneration packages that not only address the challenges of todays economic landscape but also include comprehensive benefits and incentives designed to enhance the well‑being and prospects of our employees making their everyday lives more enjoyable and secure.

• OTE - 45000 inclusive of basic salary, overtime, on‑call travel time and Engineer commission scheme.
• Company Van with fully fitted Van vaults
• Full use of our Academy training external training
• 6 training days a year
• Royal London Pension Scheme
• Life Assurance x4 Basic Salary
• Employee Recognition Scheme
• Paid Referrals Scheme (up to 1000 per successful candidate referral, unlimited referrals)
• Paid Holidays plus Bank Holidays
• Additional Day holiday each full year of completed service (up to 25 days)
• Mental Health & Well‑being scheme
• Development & Progression opportunities
• 4‑Day induction upon start providing you with a full introduction to the company training assessments portal, access issue of vehicle & equipment.

A Little More About Marlowe Fire & Security

We proudly operate across the nation serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry.

Were big enough to deliver results but small enough to genuinely care.

Our Businesses Include :

• Marlowe Fire & Security
• Alarm Communications
• Clymac
• FAFS Fire & Security
• Marlowe Kitchen Fire Suppression
• Morgan Fire Protection
• Marlowe Smoke Control

Equal Opportunities

We are dedicated to fostering a diverse and inclusive workplace where everyone can feel comfortable being themselves. We celebrate our unique qualities and truly believe that a culture of inclusion enables us to serve our customers better. We are committed to equal opportunities so if you need any reasonable adjustments to help you participate in the recruitment process please let us know.

Right to Work

Unfortunately we are unable to provide Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will require additional assistance to extend your current Right to Work status we regret to inform you that your application cannot be considered.

Key Skills

CCTV, Low Voltage, System Design, Electrical Experience, Fire Sprinkler Fitting, NEC, Drafting, Plumbing, System Testing, Autocad, Fire Alarm, Revit

Employment Type : Full‑Time

Experience : years

Vacancy : 1