Fire & Security Service Engineer

Verelogic; Cambridge; On-site; GBP 80,000 - 100,000; Full time

Job summary

A growing Fire & Security provider in Cambridgeshire is seeking an experienced Fire & Security Service Engineer. This role involves servicing various fire alarm and security systems while delivering exceptional customer service. The ideal candidate will have strong technical knowledge, excellent communication skills, and a proactive approach to work. This position offers a competitive salary and the opportunity to be part of a respected independent business.

Benefits

Competitive salary

Benefits package

Qualifications

• Experience in servicing and maintaining fire and security systems.
• Ability to complete accurate reports and documentation.
• Knowledge of electrical installation principles.

Responsibilities

• Service and maintain fire alarm systems.
• Attend and resolve fire and security fault calls.
• Deliver high standards of customer service.

Skills

Technical knowledge of fire and security systems

Strong fault-finding abilities

Excellent communication skills

IT literacy (Word, Excel, Outlook)

Organised and proactive

Tools

Kentec Fire Systems

Texecom Intruder Systems

Dahua CCTV

Job description

Fire & Security Service Engineer

Location: Cambridgeshire
Hours: 40 hours per week
Salary: Competitive + benefits

A growing, well-established Fire & Security provider in Cambridgeshire is looking for an experienced Fire & Security Service Engineer to join their expanding service team. This is a great opportunity to work with a respected independent business supporting a wide range of commercial, industrial, education and healthcare clients.

You’ll be responsible for servicing, maintaining and fault-finding across a variety of fire alarm, security, emergency lighting and DDA systems, delivering high-quality work while providing an excellent customer experience.

Key Responsibilities

• Service and maintain fire alarm systems (addressable and non-addressable).
• Service and maintain security alarm systems.
• Service and maintain emergency lighting and DDA-compliant systems.
• Attend and resolve fire and security system fault calls.
• Complete maintenance reports, site surveys and all associated documentation.
• Participate in overtime and weekend work as required.
• Take part in the on-call rota.
• Maintain van stock and condition reports.
• Assist other departments when needed.
• Escalate major system failures or site issues promptly to management.
• Ensure work areas are left clean and tidy.
• Deliver a high standard of customer service and maintain strong client relationships.
• Ensure all paperwork is completed accurately and in line with ISO procedures.

Additional duties may be assigned as the business continues to grow.

Skills & Experience

• Strong technical knowledge of fire and security system servicing, maintenance and installation.
• Commissioning experience preferred but not essential (FIA Units 1, 2/3 and 6 advantageous).
• Fire systems: Kentec, Advanced, Morley (Ziton & Gent beneficial)
• Intruder systems: Texecom, Galaxy (Grade 2 & 3)
• Access control: Paxton, Controlsoft/HID
• CCTV: Dahua & Hikvision
• DDA systems: Baldwin Boxall, C-TEC
• Strong fault-finding and diagnostic abilities.
• Ability to complete accurate reports and documentation.
• Good understanding of electrical/installation principles.
• IT-literate (Word, Excel, Outlook).
• Excellent verbal, written and numerical communication skills.
• Organised, proactive and professional with a strong attention to detail.
• Able to work independently or as part of a team.
• Positive attitude, strong work ethic and a commitment to excellent customer service.

Capabilities

• Logical and effective fault-finding approach.
• Ability to interpret technical drawings and specifications.
• Strong time management and organisational skills.
• Flexible, proactive and able to work under pressure.
• Professional, courteous and customer focused.
• Willingness to go the extra mile to meet client needs.

How to Apply

If you have proven experience in the Fire & Security industry, enjoy working autonomously and want to join a respected independent business, please send your CV to (url removed)