Fire Professional Standards Manager – Cornwall Fire and Rescue Service

National Fire Chiefs Council Limited.; England; Hybrid; GBP 52,000 - 70,000; Full time

Job summary

Fire Professional Standards Manager role within Cornwall Fire and Rescue Service, led by the Workforce Development Team. You will oversee conduct, grievance, disciplinary and complaint matters, ensuring fair handling and escalation when needed.

The post sits in a public-facing context with a statutory English language requirement for public sector workers. The role is full-time, with Monday–Friday hours and hybrid working options.

Qualifications

• Excellent investigative, analytical and report-writing skills.
• Strong communication, influencing and relationship-building skills.
• Experience of providing assurance, advice and coaching to managers and senior leaders.

Responsibilities

• Lead Cornwall Fire and Rescue Service’s Professional Standards function.
• Provide independent case assurance and governance for sensitive matters.
• Identify themes and drive improvements from investigations and audits.

Skills

Investigative skills

Analytical skills

Report writing

Communication skills

Regulatory experience

Job description

Fire Professional Standards Manager – Cornwall Fire and Rescue Service

The Service & Team:

Cornwall Fire and Rescue Service (CFRS) is committed to keeping communities safe while creating a positive, inclusive and high-performing workplace for all employees. This role sits within the Workforce Development Team and leads the Service’s Professional Standards function.

The Professional Standards team provides assurance that conduct, grievance and complaint matters are managed fairly, consistently and in line with the Core Code of Ethics. The team plays a vital role in supporting organisational learning, strengthening culture and leadership, and ensuring the Service continues to meet the expectations of His Majesties Inspectorate of Constabularies and Fire & Rescue Services (HMICFRS) and national fire sector standards.

The Role:

This is a unique opportunity to establish and lead Cornwall Fire and Rescue Service’s Professional Standards function.

As the Fire Professional Standards Manager, you will provide leadership and oversight of complex conduct, grievance, disciplinary and complaint matters. You will provide independent case assurance, support high-quality decision-making, and ensure appropriate governance and escalation of sensitive and high-risk cases.

The role is central to driving continuous improvement across the Service. You will identify themes, trends and root causes from investigations, complaints, audits and inspection activity, translating learning into practical improvements to policy, leadership, training, workforce wellbeing and organisational culture. Working closely with senior leaders and key stakeholders, you will provide assurance that professional standards activity supports a safe, inclusive and high-performing organisation and contributes to delivery of HMICFRS Areas for Improvement, National Fire Chiefs Council (NFCC) priorities and the Service’s People, Culture and Leadership Programme.

This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.

This position will be subject to a standard criminal record disclosure check.

Working Pattern:

The role is a full time 37 hours per week based largely on a Monday – Friday working week. Although flexibility will be required at times. Hybrid working is an option within this role.

What you’ll need to succeed:

• Excellent investigative, analytical and report-writing skills, with the ability to identify organisational themes and drive meaningful improvement.
• Strong communication, influencing and relationship-building skills, with the confidence to challenge constructively and maintain professional independence.
• Experience of providing assurance, advice and coaching to managers and senior leaders. Experience of managing complex and sensitive casework within a regulatory, governance, public service or similar environment.
• A commitment to the Core Code of Ethics, equality, diversity and inclusion, organisational learning and continuous improvement.
• The ability to lead teams, manage competing priorities and delivery high-quality outcomes ina complex and evolving environment

What you’ll get in return:

Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

Our core employee rewards and benefits include:

• a defined benefit pension scheme
• a generous annual leave entitlement with the potential to purchase additional leave.
• a national award-winning employee health and wellbeing programme
• Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services

Contract type: Full Time