Fire Alarm Service Manager

Morgan Fire Protection; Lower Nazeing; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading fire safety service provider is seeking a Fire Alarm Service Manager to lead the operational delivery of fire alarm maintenance services. You will ensure compliance with BS 5839-1:2025, manage teams and service performance, and support continuous improvement initiatives. This role offers a competitive salary up to £55,000, along with generous benefits including a car allowance, pension scheme, and ongoing training opportunities.

Benefits

Generous Car Allowance

Royal London Pension Scheme

Life Assurance - 4× Annual Salary

Generous Paid Leave

Referral Bonus - Up to £1,000

Mental Health & Wellbeing Support

Employee Recognition Programme

Ongoing Training and Career Progression

Qualifications

• Extensive experience in fire alarm service management or comparable role.
• Ability to interpret and apply regulatory requirements.
• Strong technical proficiency in fire detection and alarm systems.

Responsibilities

• Lead fire alarm maintenance and remedial services.
• Manage Planned Preventative Maintenance (PPM) schedules.
• Allocate and monitor reactive maintenance tasks.
• Train and develop engineers and support staff.
• Oversee continuous improvement initiatives.

Skills

Fire alarm service management

Knowledge of BS 5839-1:2025

Leadership and team management

Technical proficiency in fire detection systems

Communication and organizational skills

Tools

Service management platforms

Job description

The Fire Alarm Service Manager is responsible for the day-to-day leadership and operational delivery of fire alarm maintenance and remedial services in line with BS 5839-1:2025. This includes managing planned preventative maintenance (PPM), addressing backlogs, allocating reactive works, and ensuring remedial actions are completed efficiently. You will also play a key role in recruitment, service improvements, and team performance management.

Responsibilities

• Ensure all fire alarm systems are maintained and serviced in full accordance with BS 5839-1:2025 and internal company standards.
• Oversee the execution of Planned Preventative Maintenance (PPM) schedules, ensuring timely delivery, high completion rates, and strong first‑time fix performance.
• Proactively review and manage service backlogs, prioritising safety‑critical tasks and implementing effective action plans to mitigate risk.
• Allocate and monitor reactive maintenance tasks, ensuring adherence to Service Level Agreements (SLAs) and high levels of customer satisfaction.
• Manage the full lifecycle of remedial works, including scoping, scheduling, execution, and post‑completion follow‑up.
• Provide line management to Service Desk and Engineering Team Leaders, ensuring effective coordination of services and optimal deployment of field technicians.
• Lead regular team meetings, conduct 1:1s, and carry out structured performance reviews to drive accountability and development.
• Identify skill gaps and training needs, supporting the ongoing development and competency of engineers and support staff.
• Foster a safety‑first, customer‑centric culture across the service department, promoting best practices and continuous improvement.
• Lead and implement continuous improvement initiatives to enhance service delivery efficiency, quality, and responsiveness.
• Support recruitment and onboarding processes to build capacity and strengthen the capabilities of the engineering and support teams.
• Collaborate with senior leadership to evolve the service delivery strategy, define performance KPIs, and drive alignment with organisational objectives.
• Monitor, analyse, and report on departmental performance against agreed targets, using data to inform decisions and identify areas for improvement.
• Serve as the escalation point for customer issues, ensuring prompt and effective resolution with a focus on long‑term satisfaction.
• Provide clients with regular, transparent updates on PPM compliance, outstanding remedial works, and overall service performance.

Qualifications & Experience

• Extensive experience in fire alarm service management, or a comparable role within the life safety or building services sector, with a demonstrable track record of delivering high standards of compliance, service performance, and customer satisfaction.
• In‑depth knowledge of BS 5839-1:2025, with the ability to interpret and apply regulatory requirements to ensure full statutory and operational compliance.
• Strong technical proficiency in fire detection and alarm systems, including fault diagnosis, remedial works, and system lifecycle management.
• Proven leadership experience managing multi‑disciplinary teams, including field engineers and service desk personnel, with a focus on performance development, effective coordination, and operational efficiency.
• Exceptional communication, organisational, and leadership capabilities, enabling the ability to build strong stakeholder relationships and drive cross‑functional collaboration.
• Proficient in the use of service management platforms and reporting tools, with the ability to extract, analyse, and interpret data to inform decision‑making and performance improvement initiatives.

Salary & Benefits

• Competitive Base Salary – Up to £55,000 per annum, commensurate with experience and expertise.
• Generous Car Allowance to support mobility and professional needs.
• Royal London Pension Scheme for confident future planning.
• Life Assurance – 4× Annual Salary to provide peace of mind.
• Generous Paid Leave, including annual holidays plus all UK bank holidays.
• Industry‑Leading Referral Bonus – Up to £1,000 per successful hire.
• Mental Health & Wellbeing Support with dedicated resources and assistance programmes.
• Employee Recognition Programme celebrating achievements and dedication.
• Ongoing Training, Development & Career Progression with clear pathways to grow within the business.

Location: Office‑based at our Nazeing site with national coverage. Morgan Fire Protection