Fire Alarm Service Engineer

Trinity Fire & Security Systems; Plymouth; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading Fire & Security solutions provider in Plymouth is looking for a Service Engineer to ensure that clients' systems are performing at their best. You will have a chance to earn competitively through an uncapped commission scheme and receive industry-leading training. The role involves servicing fire alarms, CCTV, and other security systems while providing outstanding customer service. Join a dedicated team that values your skills and career progression.

Benefits

Competitive base salary

Uncapped earning potential

Employee Discount Programme

Paid overtime

Company vehicle with fuel card

Qualifications

• Ability to identify and terminate cables associated with fire detection and security systems.
• Understanding of basic building services for fire alarm testing.

Responsibilities

• Complete scheduled servicing in a timely and efficient manner.
• Communicate effectively with customers regarding system status.
• Manage emergency call-out requirements and issue repairs.

Skills

Experience in servicing and maintaining fire, security & CCTV systems to relevant British Standards

Excellent verbal and written communication

Logical approach to system fault diagnosis

Tools

Fire alarm systems (Gent, Notifier)

CCTV systems (HikVision, Dahua)

Access Control systems (Paxton, Honeywell)

Job description

Overview

Service Engineer - Fire & Security Systems (Fire alarm, CCTV, Access Control, Intruder)

Location: Plymouth

Salary: Competitive base salary + uncapped Engineer commission scheme

Join Trinity and make a real difference in the South West. In this key role, you’ll keep our clients’ Fire and Security systems performing at their best—safeguarding people, property, and businesses when it matters most.

Why Trinity?

• Regional work, daily work in your local region.
• Uncapped earnings, through Trinity’s Engineer Commission and Enhanced Overtime Scheme’s.
• Industry leading training, on systems such as Gent, Notifier, Protec, and Baldwin Boxall.

The role of Service Engineer

As a Service Engineer at Trinity, you will be completing scheduled servicing in a timely and efficient manner, adhering to Trinity’s high-quality standards. You will be working as part of a skilled team of Service Engineers and will be supported by our wider support departments to provide high quality service and customer experience.

Key tasks

• Effectively communicate with customers to ensure a good understanding of system and site status.
• Liaise with service administrators and other internal stakeholders to ensure our service commitments are met.
• Work to a planned service and maintenance schedule, emergency call out requirements. Issue remedial repairs and minor additions to existing installations in line with service administration guidance.

The systems you will work with at Trinity

• Fire - Gent, Notifier, Advanced, Protec & other open protocol/conventional systems
• CCTV - HikVision, Avigilon, Dahua
• Intruder - Galaxy, Texecom
• Access Control - Paxton, Honeywell, Gallagher

What skills do you need?

• Experience in servicing and maintaining fire, security & CCTV systems to relevant British Standards.
• Ability to identify all types of cable associated with fire detection and security systems, and to correctly test and terminate the cable ends in accordance with manufacturers’ instructions.
• A logical approach to system fault diagnosis and rectification.
• To always provide outstanding customer service.
• Excellent verbal and written communication.

What technical knowledge do you need?

• Understand the basic building services to test cause and effect of fire alarm interfaces.
• A comprehensive understanding of the causes and cures of fire, intruder, CCTV and access control problems, including an ability to recommend changes to practices and processes that may cause false alarms as well as recommending changes to the systems.
• Basic Electrical Safety training (ECA).

What will Trinity give you?

At Trinity Fire & Security, we believe in rewarding our employees for their work and commitment. Our remuneration package includes a competitive basic salary and the opportunity to earn more through our uncapped commission scheme which rewards you for your talent, as well as paid overtime and travel time.

We are also committed to providing the training required to support and develop all our employees. As you grow with Trinity, you will be provided the opportunity to undertake industry leading training programmes to allow to excel in your position and progress in the direction you want to take your career.

Total package

• Holiday - 23 days which increases with service, plus bank holidays
• Bonus scheme - Uncapped earning potential
• Employee Discount Programme - Discounts and cashback across over 800 national retailers
• Pension scheme - Via Royal London
• Company vehicle - With fuel card
• Paid overtime at enhanced rates alongside travel time (minus 30 minutes each way)
• Employee referral scheme – earn up to £2,000 for each employee you bring into Trinity
• Life Assurance
• Employee Welfare assistance programme

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Security Vetting

It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.