Fire Alarm Service Engineer

Trinity Fire & Security Systems; Greater London; On-site; GBP 49,000 - 58,000; Full time

Job summary

A leading fire and security company in the UK is seeking an experienced Service Engineer. This role involves delivering high-quality maintenance and support across a client portfolio, mainly focusing on Fire and Security systems. Candidates should have experience with fire, CCTV, and security systems, strong diagnostic skills, and excellent communication abilities. Benefits include a competitive base salary with uncapped commission, ongoing training, holiday entitlement, and a pension scheme. Started with us for a rewarding career path.

Benefits

Competitive base salary with uncapped commission

23 days' holiday

Company vehicle and fuel card

Employee Discount Programme

Pension via Royal London

Referral bonus of up to £2,000

Qualifications

• Experience servicing fire, security, and CCTV systems to British Standards.
• Excellent communication and customer service skills.
• Sound technical understanding of building services.

Responsibilities

• Deliver planned maintenance and reactive service calls to Fire and Security systems.
• Communicate with customers, providing updates and technical insights.
• Maintain accurate records of service and performance.

Skills

Strong diagnostic and problem-solving abilities

Excellent communication skills

Customer service skills

Education

Basic electrical safety training (ECA)

Tools

Gent

Notifier

HikVision

Dahua

Job description

Service Engineer – Fire & Security Systems (Fire Alarm, CCTV, Access Control, Intruder)

Location:Exeter

On Target Earnings: £58,000 – This figure represents the average potential earnings, including overtime, call-outs, travel pay and bonus payments

Trinity Fire & Security Systems are seeking an experienced Service Engineer to deliver high-quality maintenance and support across our client portfolio, ensuring system integrity and compliance.

You’ll carry out scheduled servicing, maintenance, and minor remedial work, ensuring all systems perform effectively and meet regulatory and company standards. Working as part of a skilled regional team, you’ll be supported by dedicated service administrators and technical specialists.

What’s in it for you?

Regional work – enjoy a better work-life balance.

Uncapped commission & enhanced overtime – your effort truly pays off.

Ongoing training with leading brands like Gent, Notifier, Protec, and Baldwin Boxall.

Career progression – we invest in our engineers for the long term.

Key responsibilities:

• Deliver planned maintenance and reactive service calls to Fire and Security systems.
• Communicate effectively with customers, providing updates and technical insights.
• Identify and carry out remedial works and small installations in line with service guidance.
• Maintain accurate records of service and performance.

Systems You’ll Work With

• Fire: Gent, Notifier, Advanced, Protec, and other open protocol systems.
• CCTV: HikVision, Avigilon, Dahua.
• Intruder: Galaxy, Texecom.
• Access Control: Paxton, Honeywell, Gallagher.

What You’ll Bring

• Experience servicing and maintaining fire, security, and CCTV systems to relevant British Standards.
• Strong diagnostic and problem-solving abilities.
• Excellent communication and customer service skills.
• Basic electrical safety training (ECA) and sound technical understanding of building services.

What Trinity Offers

• Competitive base salary with uncapped commission and paid overtime.
• 23 days’ holiday, increasing with service, plus bank holidays.
• Company vehicle and fuel card.
• Employee Discount Programme – savings across 800+ retailers.
• Pension via Royal London, Life Assurance, and Employee Assistance Programme.
• Referral bonus of up to £2,000.
• Ongoing training and career development opportunities.

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Security Vetting

It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.