Fire Alarm Service Engineer

Trinity Fire & Security Systems; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading fire and security solutions provider in the UK seeks an experienced Service Engineer. Responsibilities include delivering maintenance and reactive service calls to Fire and Security systems, ensuring compliance and system integrity. Candidates should have experience in fire, security, and CCTV systems, strong problem-solving skills, and excellent communication abilities. Competitive salary with benefits including a company vehicle and career development opportunities.

Benefits

Competitive base salary

Uncapped commission

Paid overtime

23 days' holiday increases with service

Company vehicle and fuel card

Employee Discount Programme

Pension and Life Assurance

Referral bonus

Qualifications

• Experience servicing and maintaining fire, security, and CCTV systems to relevant British Standards.
• Strong diagnostic and problem-solving abilities.
• Excellent communication and customer service skills.
• Basic electrical safety training (ECA) and sound technical understanding of building services.

Responsibilities

• Deliver planned maintenance and reactive service calls to Fire and Security systems.
• Communicate effectively with customers, providing updates and technical insights.
• Identify and carry out remedial works and small installations in line with service guidance.
• Maintain accurate records of service and performance.

Skills

Fire and Security maintenance experience

Diagnostic and problem-solving abilities

Excellent communication skills

Customer service skills

Basic electrical safety training

Job description

You’ll carry out scheduled servicing, maintenance, and minor remedial work, ensuring all systems perform effectively and meet regulatory and company standards. Working as part of a skilled regional team, you’ll be supported by dedicated service administrators and technical specialists.

Trinity Fire & Security Systems are a trusted leader in Fire and Security technology. We’re seeking an experienced Service Engineer to deliver high-quality maintenance and support across our client portfolio, ensuring system integrity and compliance at all times.

Responsibilities

• Deliver planned maintenance and reactive service calls to Fire and Security systems.
• Communicate effectively with customers, providing updates and technical insights.
• Identify and carry out remedial works and small installations in line with service guidance.
• Maintain accurate records of service and performance.

Systems You’ll Work With

• Fire: Gent, Notifier, Advanced, Protec, and other open protocol systems
• CCTV: HikVision, Avigilon, Dahua
• Intruder: Galaxy, Texecom
• Access Control: Paxton, Honeywell, Gallagher

Qualifications

• Experience servicing and maintaining fire, security, and CCTV systems to relevant British Standards.
• Strong diagnostic and problem‑solving abilities.
• Excellent communication and customer service skills.
• Basic electrical safety training (ECA) and sound technical understanding of building services.

Benefits

• Competitive base salary with uncapped commission and paid overtime.
• 23 days’ holiday, increasing with service, plus bank holidays.
• Company vehicle and fuel card.
• Employee Discount Programme – savings across 800+ retailers.
• Pension via Royal London, Life Assurance, and Employee Assistance Programme.
• Referral bonus of up to £2,000.
• Ongoing training and career development opportunities.