FinTech Site Reliability Engineer — Production Ownership

intro; Greater London; On-site; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Discretionary bonus

Compensated on-call rota

Benefits

Job summary

Intro, a fast-growing FinTech, is hiring a Site Reliability Engineer / Production Support Engineer in London. This hands-on role requires ownership of incidents, restoration of services and cross-team collaboration across Support, SRE, DevOps and Software Engineering.

You will drive monitoring and observability improvements, work with AWS or GCP environments, and read/modify backend code as needed. The role includes on-call duties and 4 days onsite commitment in London.

Qualifications

• Strong experience in Production Support, Application Support or Production Engineering.
• Experience at L2/L3 level investigating complex issues.
• Knowledge of incident management, RCA, change management and production processes.
• Hands-on experience with AWS or GCP.
• Exposure to SRE/DevOps practices, CI/CD and modern production environments.
• Experience with monitoring/observability tooling.
• Comfort reading, debugging and modifying backend code.

Responsibilities

• Take ownership of production incidents end-to-end from investigation to resolution.
• Troubleshoot issues across applications, infrastructure, databases, APIs and distributed systems.
• Perform RCA and help implement permanent fixes and improvements.
• Work within ITIL/change management and incident/problem processes.
• Improve monitoring, alerting and observability to prevent issues.
• Collaborate with SRE/DevOps, Platform and Software Engineering teams.
• Participate in compensated out-of-hours on-call rota.

Skills

Production Support

SRE

DevOps

Software Engineering

Incident management

L2/L3 support

AWS

GCP

CI/CD

Kubernetes

Docker

Infrastructure as Code

Monitoring

Observability

Backend code

Tools

Grafana

Prometheus

Datadog

Splunk

New Relic

Job description

Intro, a fast-growing FinTech, is hiring a Site Reliability Engineer / Production Support Engineer in London. This hands-on role requires ownership of incidents, restoration of services and cross-team collaboration across Support, SRE, DevOps and Software Engineering.

You will drive monitoring and observability improvements, work with AWS or GCP environments, and read/modify backend code as needed. The role includes on-call duties and 4 days onsite commitment in London.