FinTech IT Support Specialist - API & Onboarding

Montpellier Resourcing; Essex; Hybrid; GBP 35,000; Full time

Job summary

A leading FinTech solutions provider in the UK is seeking an IT Technical Support Officer to ensure seamless integration of payment solutions. You will work with API support, provisioning, and customer interaction. Ideal candidates have at least one year of experience in technical support and a strong understanding of REST/SOAP APIs. The role offers a competitive salary of up to £35,000 plus excellent benefits, and a flexible hybrid working model after probation.

Benefits

Private medical care

Structured onboarding and training program

Clear career progression opportunities

Qualifications

• Minimum 1 year in technical or application support, ideally in SaaS or fintech.
• Familiarity with cloud platforms and API security best practices.
• Understanding of REST/SOAP APIs, JSON/XML, and troubleshooting techniques.

Responsibilities

• Own the end-to-end setup of customer environments including merchant IDs.
• Assist clients with API integrations and troubleshooting.
• Log, track, and resolve support cases within SLA timelines.

Skills

API knowledge

Technical troubleshooting

Customer communication

Organisational skills

Tools

Postman

Splunk

JIRA

Job description

A leading FinTech solutions provider in the UK is seeking an IT Technical Support Officer to ensure seamless integration of payment solutions. You will work with API support, provisioning, and customer interaction. Ideal candidates have at least one year of experience in technical support and a strong understanding of REST/SOAP APIs. The role offers a competitive salary of up to £35,000 plus excellent benefits, and a flexible hybrid working model after probation.