Fintech Customer Support Specialist

Chip; Remote; GBP 25,000; Full time

Job summary

A growing financial technology firm in the UK is seeking a Customer Support Executive passionate about customer care. Your role involves addressing queries through various channels, troubleshooting issues, and contributing to app development. We're looking for team players who thrive under pressure and possess excellent communication skills. The position offers a competitive salary and various perks, including a performance-related bonus and training opportunities.

Benefits

£24,762 per annum

Discretionary performance-related bonus up to 10%

Workplace pension scheme

Private medical insurance

Employee Assistance Programme

Cycle to work scheme

Season ticket loan

Free ChipX subscription

Flexible working arrangements

28 days holiday plus bank holidays

Annual training budget

£30 monthly fitness benefit

Company laptop

Qualifications

• Flexibility to work shifts between 8am to 10pm, including weekends.
• Ability to handle multiple tasks efficiently.
• A positive, can-do attitude towards customer inquiries.

Responsibilities

• Address queries via live chat, email, and social media.
• Troubleshoot technical issues to enhance user experience.
• Report bugs and UX issues to relevant team members.
• Contribute to app growth and development.

Skills

Customer care

Technical troubleshooting

Time management

Communication

Job description

A growing financial technology firm in the UK is seeking a Customer Support Executive passionate about customer care. Your role involves addressing queries through various channels, troubleshooting issues, and contributing to app development. We're looking for team players who thrive under pressure and possess excellent communication skills. The position offers a competitive salary and various perks, including a performance-related bonus and training opportunities.