Fine Watches Brand Manager

Harrods; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A premier luxury department store in London is seeking a Brand Manager for its Fine Watches Division. The successful candidate will lead a team to achieve sales and service excellence, engage with clients, and maintain high operational standards. With a focus on coaching and motivating staff, the role also includes sales analysis and collaboration with Buyers. This position offers the chance to work in a dynamic retail environment and be part of an iconic shopping destination.

Benefits

Friendly work environment

Career opportunities

Diversity and inclusion initiatives

Qualifications

• Experience in luxury retail, ideally in jewellery or watches.
• Confident in coaching and motivating a sales team.
• Excellent communication skills with clients and stakeholders.
• Strong analytical skills to inform business decisions.
• Organized with inventory and operational management experience.
• Passionate about customer relationship building.
• Flexible and resilient in a dynamic retail environment.

Responsibilities

• Drive sales and service performance to meet KPIs.
• Lead and motivate team for exceptional customer service.
• Build client relationships to encourage repeat business.
• Monitor sales trends and write trade reports.
• Collaborate with Buyers and Retail Managers on product.
• Ensure stock integrity and manage inventory processes.
• Maintain operational standards across merchandising.
• Support brand events and client invitations.

Skills

Leadership

Clientelling

Sales analysis

Relationship-building

Job description

Brand Manager – Fine Watches Division (Harrods Knightsbridge Store)

As Brand Manager, you will be responsible for achieving your brand's sales and service objectives by inspiring, motivating, and developing your team. You’ll lead by example, setting clear expectations and ensuring the highest luxury retail standards are met at all times. This is a busy, active role where you’ll be on your feet throughout the day, moving across the shop floor and engaging with customers. Your role will combine leadership, clientelling, and commercial focus – from coaching your team to deliver outstanding service, to analysing sales performance and working closely with Buyers and the brand itself on product assortment and opportunities. You will also take responsibility for operational excellence, including stock control, inventory, compliance, and supporting brand events and activations.

Key Responsibilities

• Driving sales and service performance for your brand, ensuring all targets and KPIs are achieved
• Leading and motivating your team to deliver world‑class customer experiences
• Proactively building client relationships and encouraging your team to engage in clientelling to drive repeat business
• Monitoring sales trends and writing regular trade reports, including insights on footfall, pipeline leads, and clientelling activity
• Working closely with Buyers, Retail Managers, and brand representatives to influence assortment and share feedback on product performance
• Managing stock integrity, including regular PI counts, condition checks, and repairs
• Maintaining operational standards across merchandising, compliance, and inventory control
• Supporting and participating in brand events, ensuring suitable clients are invited and hosted to the highest standard
• This role is based at our Knightsbridge store and requires flexibility to work five days out of seven, including weekends

Ideal Candidate – Core Qualifications

• Have experience in a luxury retail environment, ideally within jewellery, watches, or premium fashion
• Be confident leading by example, coaching and motivating your team to achieve ambitious sales targets
• Demonstrate excellent communication and relationship‑building skills, with both clients and internal stakeholders
• Be commercially minded, confident analysing performance data and making informed decisions to drive results
• Be highly organised and detail‑focused, with experience managing stock, compliance and operational procedures
• Have a strong clientelling mindset and a genuine passion for building lasting customer relationships
• Be flexible, resilient, and motivated to deliver excellence in a fast‑paced and dynamic environment

What We Offer – Harrods Promise

Harrods is one of the world’s leading luxury department stores and we are becoming a destination for top designers and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. We offer a friendly environment to inspire your best work, abundant opportunities and support to build an exceptional career across the varied specialisms of our business. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.