Fine Jewellery Senior Sales Associate/Executive, Sloane Boutique

CHRISTIAN DIOR COUTURE; Greater London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A luxury fashion brand in Greater London is seeking a Senior Sales Associate/Executive in Fine Jewellery. The successful candidate will act as an ambassador for the brand, providing top-tier customer service and building long-lasting relationships through a personal approach. An existing client book and experience in luxury fashion are preferred. This full-time role requires Monday-Sunday availability and a passion for the luxury experience.

Qualifications

• Previous experience within luxury fashion is essential.
• Ability to build long-term relationships with clients.
• Passion for Christian Dior and its collections.

Responsibilities

• Greet and serve customers with the highest standards of service.
• Build loyalty through personal shopper style approach.
• Demonstrate product knowledge and manage client relationships.
• Achieve maximum sales potential per individual and departmental targets.
• Deal effectively with customer complaints.
• Maintain stock management procedures and retail standards.

Skills

Excellent communication and relationship building skills

Strong knowledge of fashion and trends

Fluency in a second language

Job description

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

We are currently seeking a Senior Sales Associate/Executive in Fine Jewellery to join our boutique on Sloane Street. The successful candidate will act as an ambassador for the brand’s fine jewellery collections providing support to the wider boutique team.

• To greet, serve and advise customers giving the highest standard of customer service at all times.
• Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.
• To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
• Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets.
• To deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure a knowledge of sales targets and boutique performance on a daily and weekly basis.
• Follow all stock management procedures.
• Support the team to maintain the highest standards of housekeeping and display within the department/boutique.
• To be conversant with selling systems, cash and credit and exchange procedures.
• To maintain the highest standards of housekeeping and retail standards within the store.
• Take all actions necessary to maximise security and prevent theft of product.
• To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses.
• Participate in team meetings and make a positive contribution.
• To carry out any additional duties as directed by the management team.

Must be available to work Full-Time (40 hours per week), with Monday-Sunday flexibility. Previous experience within luxury fashion.

• Excellent communication and relationship building skills.
• An existing client book and the ability to build long-term relationships with clients.
• A passion for Christian Dior and our collections.
• Strong knowledge of fashion and trends.
• Fluency in a second language (preferred).