Financial Wellness Support Specialist

RBS; Onchan; On-site; GBP 26,000 - 32,000; Full time

Job summary

RBS is seeking a Financial Health & Support Customer Support Officer to assist customers experiencing financial difficulty. You will manage cases, communicate effectively, and help customers regain control of their finances while using approved digital tools to enhance outcomes.

You will handle inquiries, perform administrative tasks, and contribute to process improvements to support a fast-paced environment.

Qualifications

• Experience in customer service, collections or contact centre environments is advantageous.
• Ability to communicate clearly and empathetically with customers.
• Strong attention to detail and accuracy in maintaining records.

Responsibilities

• Provide support to customers in financial difficulty and discuss affordable repayment options.
• Manage customer cases end-to-end with accurate records and communications.
• Identify opportunities to improve processes and efficiency, including automation and digital tools.

Skills

Customer service

Empathy

Communication

Case management

Data maintenance

MS Office

Tools

Microsoft Word

Excel

PowerPoint

Job description

RBS is seeking a Financial Health & Support Customer Support Officer to assist customers experiencing financial difficulty. You will manage cases, communicate effectively, and help customers regain control of their finances while using approved digital tools to enhance outcomes.

You will handle inquiries, perform administrative tasks, and contribute to process improvements to support a fast-paced environment.