Financial Support Consultant

TSB Bank plc.; Gloucester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading financial institution is looking for a Financial Support Consultant in Gloucester. In this role, you will assist customers with money worries, providing essential support to help them regain financial health. Excellent communication skills and a customer service background are key to succeeding in this role. The position offers a competitive salary of £26,160 with additional benefits, including a robust pension plan and private healthcare.

Benefits

Variable Pay Award

Company pension (up to 13%)

25 days holidays plus bank holidays

Private Healthcare

Qualifications

• Experience in financial services is not essential.
• Ability to engage effectively with customers.

Responsibilities

• Help customers experiencing money worries.
• Support customers in financial difficulty.
• Build rapport and provide clear advice.

Skills

Excellent communication skills

Proven talent for customer service

Empathy

Multi-skilled administrative abilities

Job description

TSB Bank PLC
Gloucester, Gloucestershire
£26,160 per annum, Inc benefits
Contract
Full time
NEW

Financial Support Consultant (12 month Fixed Term Contract)

Location: TSB Office Barnwood, Gloucester
Hours: 9am – 6pm Monday to Friday and 9am – 1pm on a Saturday, including bank holidays. Full time working hours are 35 hours per week.

Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
Closing Date: 16 November 25
Start Date: 12 January 26

How you'll make a difference

As a Financial Support Consultant within our telephone-based team you'll help customers experiencing money worries, build relationships, and support them back to good financial health.

What you'll bring

Financial services experience is not essential, but excellent communication skills and a proven talent for customer service allow you to learn quickly and meet customer needs.

• Empathise with customers to engage effectively.
• Multi-skilled to carry out administrative and telephony activities in line with TSB processes.
• Support customers in financial difficulty and resolve complaints in line with TSB policy.
• Build rapport, listen, and provide clear advice.
• Deliver simple, effective customer service and develop capability.

What we offer in return

We pay a base salary of £24,000 from day one and an excellent benefits package.

• Extra 9% of salary (£2,) as cash or flexible benefits.
• Variable Pay Award (5%/£1,200 on target).
• Company pension – TSB contributing up to 13%.
• 25 days holidays plus bank holidays.
• Private Healthcare.

Selection process

Structured, competency-based interview with the Hiring Manager and team member.

1. Motivation – What motivates and energises you?
2. Drive Better – Response to customer upset under performance.
3. Customer Focus – Gain trust of a customer or colleague.
4. Inclusion – Impact of diverse experiences.

If this sounds right up your street, come and join our team. We make things happen!