Financial Services: Customer Experience Advisor

NatWest Group; Leigh on Sea; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading financial services provider in Leigh on Sea is seeking a professional to enhance customer service and operational efficiency. This role requires experience in frontline customer support, excellent planning, and strong analytical skills. You'll work directly with customers, handle queries, and focus on improving processes to elevate customer experiences. If you're proactive and can thrive in a fast-paced environment, consider joining and making a positive impact.

Qualifications

• Experience in providing frontline customer service in the financial services industry.
• Excellent planning and organizational skills.
• Good attention to detail.
• Experience in analysing and using performance data.
• Understanding of contact centre operations and performance metrics.

Responsibilities

• Provide crucial support to customers and colleagues in contact centres.
• Respond to and investigate queries at the first point of contact.
• Maintain accurate records of day to day operations.
• Identify barriers to performance and coordinate improvements.
• Focus on improving customer service and experiences.

Skills

Experience in frontline customer service

Excellent planning and organizational skills

Attention to detail

Data analysis skills

Communication skills

Microsoft Office skills

Tools

PowerPoint

Excel

Word

Job description

A leading financial services provider in Leigh on Sea is seeking a professional to enhance customer service and operational efficiency. This role requires experience in frontline customer support, excellent planning, and strong analytical skills. You'll work directly with customers, handle queries, and focus on improving processes to elevate customer experiences. If you're proactive and can thrive in a fast-paced environment, consider joining and making a positive impact.