Financial Lines Senior Claims Adjuster / Senior Claims Expert

Allianz; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance company in London seeks a Financial Lines Senior Claims Adjuster. The role involves managing high exposure claims, ensuring compliance with industry standards, and fostering strong relationships with clients and brokers. Candidates should have a deep understanding of professional indemnity, strong negotiation skills, and experience in claims management. The position offers a competitive benefits package, including a generous bonus scheme and opportunities for career development.

Benefits

Generous bonus scheme

Pension plan

Private healthcare

Flexible working options

Career development programs

Qualifications

• Expert understanding of professional indemnity is crucial.
• Mastery over claims handling from notification to settlement is essential.
• Robust knowledge of reserving principles and practices expected.
• Proficient in relevant legal processes and procedures necessary.
• Strong negotiation skills to manage priorities and outcomes required.
• Ability to analyze information for conclusions is pivotal.
• Experience with AI and machine learning applications beneficial.

Responsibilities

• Resolve high exposure financial lines claims with complex issues.
• Maintain accurate claims records and support credit control processes.
• Investigate domestic and international claims involving litigation.
• Negotiate and resolve complex claims while ensuring cost-effective solutions.
• Develop strong relationships with clients and brokers to support needs effectively.

Skills

Expert understanding of professional indemnity

Mastery of claims handling process

Knowledge of reserving principles

Proficient in legal processes

Strong negotiation skills

Analytical skills

Experience with AI and ML

Job description

We are looking for a Financial Lines Senior Claims Adjuster / Senior Claims Expert, based in London.

Your Team

Our team is committed to providing expert claims management, ensuring timely and fair resolutions, maintaining compliance with industry standards, and building strong relationships with clients and brokers to support their needs effectively.

The Impact You Will Have

Reporting to the Head of Financial Lines Claims (UK), you will be proactively resolving high exposure financial lines claims with complex issues, ensuring compliance with Allianz Commercial Claims Standards, driving third-party service providers for economical and high-quality results, training and supporting Claims Handlers, and building strong relationships with brokers and clients.

Some of your specific responsibilities could include :

• Maintain accurate claims records within Allianz Commercial systems, support credit control processes, and produce management reports to identify loss trends. Proactively review late or non-payment of premiums.
• Investigate high exposure domestic and international claims involving complex issues and / or litigation. Evaluate coverage issues, determine appropriate reserving levels, and direct independent external service providers like Loss Adjusters.
• Negotiate and resolve high exposure, complex claims, ensuring cost-effective solutions. Drive subrogation processes and ensure claims are settled according to guidelines.
• Handle claims within authority limits, prepare referrals for cases outside of authority, and establish claims procedures for new accounts. Conduct audits of external service providers as needed.
• Support business acquisition and retention, liaise with other deartments on market initiatives, and attend industry functions. Represent Allianz Commercial positively and drive involvement from functional areas like Underwriting and Operations.
• Develop and maintain strong relationships with brokers, clients, and stakeholders. Report and present complex claims information internally and externally, ensuring effective communication.

What You'll Bring to the Role

• Expert understanding of professional indemnity (particularly construction professional indemnity), wordings, terms, conditions, and coverages to ensure comprehensive claims assessment and management.
• Mastery of the claims handling process from notification to settlement and recovery, facilitating efficient and effective resolutions.
• Robust knowledge of reserving principles and practices, along with a strong understanding of coinsurance and reinsurance applications.
• Proficient in relevant legal processes and procedures, including litigation management and avoidance techniques such as mediation.
• Ability to clearly express ideas and messages in both written and spoken English, coupled with strong negotiation skills to manage conflicting priorities and achieve favourable outcomes.
• Skilled in absorbing and analysing information to draw appropriate conclusions, and capable of persuading and motivating others to act, even without executive authority.
• Experience in applying artificial intelligence (AI) and machine learning (ML) to improve business processes and decision-making is highly beneficial.

Whether it's aircraft, international business or offshore wind parks, Allianz Commercial has an extensive range of risks covered when it comes to protecting businesses., Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks. Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises. We also cover unique risks such as offshore wind farms, infrastructure projects and film productions. Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling. Allianz Commercial helps customers to prepare for what's ahead.

Learn more about careers at Allianz Commercial by clicking here.

Learn more about Allianz Commercial by clicking here.

At Allianz, we stand for unity : we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.

Let's care for your opportunities to progress

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

Let's care for life's twists and turns

From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.

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With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.