Financial Crime Administrator (Entry Level)

Kroo Bank Ltd; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A growing financial services company in Manchester is seeking a Financial Crime Administrator to support operations in financial crime. Responsibilities include customer contact, handling escalations, and data analysis regarding financial crime trends. The role offers generous benefits and a hybrid working model, encouraging candidates who can occasionally commute to the office.

Benefits

25 days annual leave plus bank holidays

Personal days

Employer-sponsored volunteer program

Mental health support

Workplace pension

Top-notch equipment

Cycle to Work scheme

Electric Car scheme

Enhanced parental leave

Room for growth

Full healthcare coverage

Qualifications

• At least 2 years experience in a customer service role in the financial services sector.
• Experience in a Counter Financial Crime function is beneficial.
• Have worked in a start-up.

Responsibilities

• Be the first port of call for all Financial Crime customer contact.
• Handle escalations from the Customer Service team.
• Support with the identification of financial crime trends through data analysis.
• Liaise with other financial institutions and law enforcement authorities.

Skills

Excellent written and verbal communication skills

Customer service experience in financial services

Attention to detail

Ability to work independently

Familiarity with Financial Crime and AML regulations

Job description

Overview

We\'re searching for a resourceful and enthusiastic Financial Crime Administrator, who will amongst other things, support the day-to-day operations of the First Line Financial Crime Operations function. Kroo is growing and we\'d love to hear from you if you\'re interested in joining us on our journey!

Responsibilities

• Be the first port of call for all Financial Crime customer contact.
• Handle escalations from the Customer Service team and provide practical advice on required actions.
• Applying Financial Crime policies and processes and recording detailed notes to aid with investigations.
• Support with the identification of financial crime trends through data analysis.
• Using Financial Crime systems to check for any malicious actors and loading to the relevant databases where necessary.
• Liaise with other financial institutions and law enforcement authorities.
• Liaise with other business departments.
• Support the optimisation and update of existing processes, systems and procedures.

At Kroo Bank, we embrace a hybrid policy that grants individuals and teams a considerable level of autonomy regarding office usage, maximising productivity. Our office in Manchester is a splendid space that serves as a valuable and potent resource when utilised appropriately. Presently, we follow a blended working model, where employees are expected to work in the office for 1-2 days a week. Therefore, candidates who are able to occasionally commute to the office align best with our current work practices. Please bear in mind that this position entails working shifts over 5 days, totalling 37.5 hours per week. The shift schedule will be provided well in advance, typically spanning from 6 am to 10 pm.

Diversity and Inclusion: We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.

Desirable qualifications

• Has excellent written and verbal communication skills.
• At least 2 years experience in a customer service role in the financial services sector.
• Experience in a Counter Financial Crime function is beneficial.
• Excellent attention to detail.
• Ability to work independently.
• Have worked in a start-up.
• Are familiar with Financial Crime and AML regulations.

Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We're helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together.

What we offer

• Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
• Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed.
• Employer-sponsored volunteer program: We\'re passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time.
• Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner.
• Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up.
• Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required.
• Modern office: When you\'re in the office, you\'ll enjoy access to our modern, bustling workspace in central Manchester.
• Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme.
• Electric Car scheme: We\'re committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same.
• Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families.
• Room for growth: As a fast-paced, high-growth start-up, we\'re dedicated to providing our employees with room to grow and excel.
• You get full healthcare for you and your nuclear family via Vitality.