Financial Crime Administrator (Entry Level)

Kroo; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A financial services company in Manchester is looking for a Financial Crime Administrator to manage customer contact for financial crime concerns. The ideal candidate has at least 2 years of experience in financial services and strong communication skills. This role supports the identification of financial crime trends and liaises with law enforcement. Benefits include generous holiday time and a focus on mental health support.

Benefits

Generous holiday time

Personal days

Mental health support

Workplace pension

Cycle to Work scheme

Electric Car scheme

Qualifications

• At least 2 years experience in a customer service role in the financial services sector.
• Experience in a Counter Financial Crime function is beneficial.
• Familiar with Financial Crime and AML regulations.

Responsibilities

• Be the first port of call for all Financial Crime customer contact.
• Handle escalations from the Customer Service team and provide practical advice.
• Support with the identification of financial crime trends through data analysis.
• Liaise with other financial institutions and law enforcement authorities.

Skills

Excellent written and verbal communication skills

Attention to detail

Ability to work independently

Job description

What We’re All About at Kroo

Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We’re helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together.

How you will contribute

We’re searching for a resourceful and enthusiastic Financial Crime Administrator, who will amongst other things, support the day-to-day operations of the First Line Financial Crime Operations function. The Kroo is growing and we’d love to hear from you if you’re interested in joining us on our journey!

About You

While not essential, the following experience and qualifications are highly desirable in our ideal candidate for this position:

Here’s what you will be doing

• Be the first port of call for all Financial Crime customer contact.
• Handle escalations from the Customer Service team and provide practical advice on required actions.
• Applying Financial Crime policies and processes and recording detailed notes to aid with investigations.
• Support with the identification of financial crime trends through data analysis.
• Using Financial Crime systems to check for any malicious actors and loading to the relevant databases where necessary.
• Liaise with other financial institutions and law enforcement authorities.
• Liaise with other business departments.
• Support the optimisation and update of existing processes, systems and procedures.

Here’s what we are looking for ideally

• Has excellent written and verbal communication skills.
• At least 2 years experience in a customer service role in the financial services sector.
• Experience in a Counter Financial Crime function is beneficial.
• Excellent attention to detail.
• Ability to work independently.

• Have worked in a start-up.
• Are familiar with Financial Crime and AML regulations.

About Our Process

We can be flexible with the structure of our interview process if someone's circumstances or timescales require it but our general structure is:

• Technical interview with the hiring manager - 45 mins
• Head of division interview - 45 mins

Successful candidates after the technical stage may be invited to informally meet the team in person and see our fantastic offices. Please let us know if you have any specific requirements or need assistance so we can be as accommodating as possible for you.

What we offer

At our cutting-edge fintech company, we know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer:

• Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
• Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed.
• Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time.
• Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner.
• Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up.
• Top-notch equipment: We provide top‑of‑the‑line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required.
• Modern office: When you're in the office, you'll enjoy access to our modern, bustling workspace in central Manchester.
• Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme.
• Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same.
• Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families.
• Room for growth: As a fast‑paced, high‑growth start‑up, we're dedicated to providing our employees with room to grow and excel.
• You get full healthcare for you and your nuclear family via Vitality.

Hybrid Working

At Kroo Bank, we embrace a hybrid policy that grants individuals and teams a considerable level of autonomy regarding office usage, maximising productivity. Our office in Manchester is a splendid space that serves as a valuable and potent resource when utilised appropriately. Presently, we follow a blended working model, where employees are expected to work in the office for 1-2 days a week. Therefore, candidates who are able to occasionally commute to the office align best with our current work practices. Please bear in mind that this position entails working shifts over 5 days, totalling 37.5 hours per week. The shift schedule will be provided well in advance, typically spanning from 6 am to 10 pm.

Diversity and Inclusion

We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.

To all Recruitment Agencies

At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes.

To ensure a fair and efficient application process, all candidates are kindly requested to submit

We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.

Please note: Kroo values honesty and integrity in all candidates therefore, applications should be accurate and truthful. As part of our hiring process, we conduct employment history and reference checks. Any undisclosed discrepancies, misrepresentations, or false information may result in the withdrawal of your application or job offer.