Financial Assist Advisor – Hybrid, Growth & Benefits

Intrum; Glasgow; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A leading provider of credit management services in Glasgow is seeking a Financial Assist Associate. You will help customers experiencing financial difficulties by providing tailored solutions. The ideal candidate has excellent communication skills and a customer service background. This position offers a competitive salary, a supportive workplace culture, and a hybrid work model after the induction period.

Benefits

Competitive salary with OTE

33 days holiday

Private medical insurance

Employee assistance programme

Qualifications

• Fantastic with people; first point of contact for customers.
• Self-motivated, enthusiastic individuals ready to make a difference.
• Able to deal with sensitive conversations and complaints.

Responsibilities

• Speak with customers experiencing financial difficulties and provide tailored solutions.
• Manage a variety of customer accounts such as loans and credit cards.
• Ensure compliance with all Consumer Duty regulations.

Skills

Excellent communication skills

Customer service experience

Positive attitude

Good numeracy and literacy skills

Job description

A leading provider of credit management services in Glasgow is seeking a Financial Assist Associate. You will help customers experiencing financial difficulties by providing tailored solutions. The ideal candidate has excellent communication skills and a customer service background. This position offers a competitive salary, a supportive workplace culture, and a hybrid work model after the induction period.