Financial Assessment Officer

Brackenberry; Northampton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local authority in the UK seeks a Financial Assessment Officer for a 6-month contract. Responsibilities include conducting financial assessments and maximizing income for Adult Social Care users. The ideal candidate should have experience in customer service and be available to start immediately. This role requires an Enhanced DBS. Pay rate is £15.34 - £19.44 per hour.

Qualifications

• Educated to GCSE level, NVQ Level 2 or experience gained in a related working environment.
• Experience managing own workload and meeting deadlines.
• Experience supporting vulnerable adults (directly or indirectly).

Responsibilities

• Conduct financial assessments for Adult Social Care users.
• Maximise income for service users by identifying welfare benefits.
• Respond to enquiries ensuring high standards of customer service.

Skills

Customer service

Conflict resolution

Time management

Education

GCSE level or NVQ Level 2

Job description

We are working closely alongside a Local Authority in West Northamptonshire to assist with the appointment of aFinancial Assessment Officer, on a 6-month contract, likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £15.34 - £19.44 per hour

Responsibilities

• Conduct timely and accurate financial assessments and reassessments for Adult Social Care users through home visits, hospital visits, telephone, postal, and digital communication.
• Identify and verify income, capital, expenditure, and Disability Related Expenditure (DRE). Seek guidance from Adult Social Care Managers where required.
• Maximise income for service users by identifying welfare benefit entitlements and supporting them with related claims.
  
• Take ownership of improvements within the service, recommending changes to enhance efficiency and customer experience.
• Respond to enquiries and service requests, ensuring high standards of customer service and adherence to legislation, procedures, and agreed timescales.

Qualifications

• Educated to GCSE level, NVQ Level 2 or experience gained in similar
  or related working environment.

Experiences

• Experience managing own workload and meeting deadlines
• Customer service experience in a fast-paced environment
• Experience handling conflict, using diplomacy and negotiation
• Experience supporting vulnerable adults (directly or indirectly)

Please note

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires an Enhanced DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

#RQ1650722