Finance & Service Account Apprentice

Winterhalter Ltd.; Milton Keynes; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Hybrid working after probation

25 days annual leave + bank holidays

Pension & Life Assurance

Employee assistance plan

Discount scheme

Salary Sacrifice - Electrical Car &amp

Cycle Scheme

Staff events

Job summary

Winterhalter Ltd. is seeking a Finance & Service Account Apprentice to join our Credit Control team at the Milton Keynes head office. You will help administer customer accounts, process payments, and support service administration while learning financial controls.

Working with the Credit Manager, Service Manager and service technicians, you will develop meticulous record keeping, generate reports, and build strong working relationships across the business during a structured training program.

Qualifications

• Experience in credit control, accounts administration or customer service
• Strong communication and organisational skills
• Good Microsoft Office skills, including Excel
• Attention to detail with the ability to manage multiple priorities
• SAP experience desirable

Responsibilities

• Managing customer accounts, payments and credit control activities
• Maintaining accurate customer and account records
• Supporting service administration, quotations and order processing
• Providing excellent customer service and resolving queries
• Supporting Service Technicians and internal stakeholders with relevant account and service information
• Producing reports and management information to support business decision-making

Skills

Communication skills

Organisational skills

Microsoft Office (Excel)

Attention to detail

SAP experience desirable

Tools

SAP

Job description

Winterhalter is seeking a 'Finance & Service Account Apprentice' to join our Credit Control team in our Milton Keynes head office.

The Finance & Service Account Apprentice plays an important role, ensuring the efficient administration of customer accounts and maintaining accurate financial records. Working closely with the Credit Manager, Service Manager, Service Support team, field-based Service Technicians, and both internal and external customers, the role requires strong attention to detail, excellent communication skills, and the ability to build effective working relationships across the business.

Day-to-Day Activities

• Managing customer accounts, payments and credit control activities
• Maintaining accurate customer and account records
• Supporting service administration, quotations and order processing
• Providing excellent customer service and resolving queries
  
• Supporting Service Technicians and internal stakeholders with relevant account and service information
• Producing reports and management information to support business decision-making

Skills & Experience Required

• Experience in credit control, accounts administration or customer service
• Strong communication and organisational skills
• Good Microsoft Office skills, including Excel
• Attention to detail with the ability to manage multiple priorities
• SAP experience desirable

The Ideal Person to Suit This Role

• Organised, proactive and customer-focused
• Confident communicating with customers and colleagues
• Able to work under pressure and meet deadlines
• A team player with a positive, professional approach

Hours of work & benefits

• Core hours: 37.5 hours per week, Monday to Friday (opportunity for hybrid working upon completion of probation period)
• Comprehensive and ongoing training
• 25 days annual leave - plus bank holidays (increasing with length of service)
• Pension & Life Assurance
• Employee assistance plan and discount scheme
• Salary Sacrifice - Electrical Car & Cycle Scheme
• Staff events & Initiatives

Winterhalter is an Equal Opportunities employer