Finance & Procurement Service Lead

Capita plc; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider in the UK is seeking an experienced Finance & Procurement Service Lead to design and implement high-quality shared services. This role involves managing a team, overseeing service design, and ensuring client requirements are met effectively. Join us to shape the future of service excellence in the finance sector.

Qualifications

• Experience in Finance & Procurement services.
• Ability to lead teams of analysts and SMEs.
• Strong client-facing and facilitation skills.

Responsibilities

• Lead the design and implementation of Finance & Procurement services.
• Manage a team and facilitate stakeholder workshops.
• Ensure service designs meet KPIs, SLAs, and user experience standards.

Job description

Overview

Join Capita Public Service as Finance & Procurement Service Lead

Capita is seeking an experienced Finance & Procurement Service Lead to design and implement high-quality, user-centric shared services for one of our key strategic clients. This is a unique opportunity to shape service delivery across a multi-phase transformation programme, underpinned by a newly implemented ERP platform and a comprehensive solution that includes a multi-channel contact centre, correspondence services, a data warehouse, and automation and AI capabilities.

Ready to lead the design and delivery of future-facing Finance & Procurement services for a major transformation programme? Apply now and help shape the next generation of service excellence at Capita!

What you’ll be doing

Reporting to the Operations Workstream Lead, you will lead the design and implementation of Finance & Procurement services, ensuring seamless integration with client requirements and Capita\'s solution capabilities. You will contribute to the creation of the Capita Service Blueprint and High-Level Operating Model, then oversee detailed service design and operating models for Finance & Procurement.

You will manage a team of Functional Analysts and SMEs, facilitate workshops with client and third-party stakeholders, and ensure service designs meet KPIs, SLAs, and user experience standards. This role also involves supporting service transition planning, dress rehearsals, and early operational rollout to ensure successful adoption.