Finance Officer

Midlands and Lancashire Commissioning Support Unit; Salford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A regional health and social care organization seeks a Finance Officer to support vulnerable service users in managing their finances. The ideal candidate should have a background in finance, excellent communication skills, and the ability to work under pressure. Responsibilities include processing financial information and assisting clients with benefit claims. The role offers flexibility with hybrid working and requires strong organizational skills.

Benefits

Flexible working opportunities

Competitive benefits package

Protective hours for health and wellbeing activities

Qualifications

• Experience working within a financial background is essential.
• Knowledge of using Microsoft packages: Word, Excel, and Outlook.
• Ability to evaluate and analyze financial information accurately.

Responsibilities

• Support vulnerable service users in managing their finances.
• Assist in processing referrals for clients requiring support.
• Ensure excellent service delivery through effective communication.

Skills

Financial Data Input Accuracy

Excellent Verbal Communication Skills

Customer Service Skills

Organisational Skills

Ability to Work Under Pressure

Attention to Detail

Education

GCSE English and Maths or equivalent

ECDL or equivalent computer literacy

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Overview

An opportunity has arisen with the Adult Social Care, Client Affairs & Client Finance Team and we are now looking to recruit to the post of Finance Officer. We are looking for someone who is enthusiastic, well organised and is committed to joining a team who support vulnerable service users. Although this is advertised as a Finance role, this role is about supporting vulnerable people who are unable to manage their own finances and therefore would be suited to someone who has experience of this kind or skills they can transfer into this role. Knowledge of the welfare benefits system would also be beneficial as you will also be required to support people in making benefit claims. Understanding of appointee‑ship and deputy‑ship processes would also benefit the successful applicant as you will be required to assist in processing referrals for clients who require this support.

Main duties of the job

Experience of working in a busy office environment is beneficial and you will possess excellent communication and organisational skills; you will also have a real commitment to excellent service delivery. We are looking for someone who is able to apply tact and diplomacy at all times. You will need to be able to work to tight deadlines whilst ensuring consistency and accuracy and be required to prioritise workloads using your own initiative as well as under supervision. You will possess a positive, enthusiastic and energetic approach, along with an acceptance to working flexibly, being open and contributing to change. In addition to this you must also possess the skills required to deal with clients whose financial affairs we manage in an understanding, caring and sympathetic manner. We are also looking for someone who is resilient and self-motivated with a strong work ethic that enjoys working as part of a team.

This role is 37.5 hours each week Monday to Friday with some flexibility so long as the core business hours of 08:30 to 16:30 are covered. There is currently some hybrid working within this role.

Working for our organisation

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives. As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team. In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work‑life balance.

Detailed Job Description And Main Responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk.

Qualifications

• GCSE English and Maths or equivalent
• ECDL or equivalent computer literacy skills experience

Essential criteria

• Recent experience of working within a financial background
• Experience in using Microsoft packages: knowledge of Word, Excel & Outlook
• Excellent organisational skills and the ability to prioritise workload to meet tight deadlines
• Excellent numeracy skills and an aptitude for undertaking financial calculations
• Ability to use initiative and work with minimum supervision
• Excellent interpersonal, communication and negotiation skills
• High degree of accuracy and attention to detail
• Ability to evaluate and analyse financial information received from clients

Desirable criteria

• Understanding of and interest in the work undertaken by the Client Affairs team i.e. the administration of finances for vulnerable service users
• Knowledge around Appointeeship and Court of Protection Deputyship processes
• Knowledge and/or understanding of DWP benefits and systems
• Knowledge and/or experience of supporting vulnerable service users ideally within an adult social care setting

Skills

• Ability to input financial data with accuracy demonstrating attention to detail
• Exposure to demanding and stressed service users or their representatives regarding finances
• Able to work under pressure demonstrating resilience and self-motivation when dealing with a diverse client group
• Excellent verbal and written communication skills in person and on the telephone
• Ability to demonstrate exceptional customer service skills, always putting the clients at the heart of everything you do
• Ability to communicate with vulnerable and diverse client group
• Able to demonstrate excellent team working skills
• Ability to use initiative and work with minimum supervision
• Ability to evaluate and analyse financial information for the purpose of budgeting client income and expenditure
• Excellent organisational skills and the ability to prioritise workload to meet tight deadlines