Finance Officer

ANN INC.; Hartford; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading technology firm is seeking a Support Engineer to join their innovative team. The role involves supporting customers using their software, with responsibilities including answering queries, guiding installation, and improving procedures. Candidates should have a higher degree in Computer Science or related field, alongside at least 3 years' experience in a similar role. This position allows for remote work but requires occasional travel to the Cambridge office for team meetings.

Qualifications

• Minimum 3 years' experience in a similar role.
• Some knowledge of Linux.
• Experience of Testing software.

Responsibilities

• Answer front‑line support questions.
• Instruct customer on basic procedures.
• Install, remove and upgrade products online with customers.
• Suggest and implement improvements on procedures.
• Plan, design, develop, document, test, deploy, and support procedures.

Skills

Customer support

Problem-solving

Teamwork

Education

Higher degree in Computer Science or Engineering

Tools

Microsoft Office

Linux

Job description

Our client is looking for an enthusiastic and exceptional Support Engineer to join their fast-growing, innovative company based in Cambridge. As an Engineer, you will expand an already-established support team, dedicated to supporting customers using the company's software. You will be using your skills and knowledge to handle real world problems and perform common tasks as part of a support and test team. The ideal candidate would be able to work in a flexible manner as part of a 24 / 7 support team including early mornings, late nights and weekends. The role will be remote (working from home), however you will be required to travel to their head office in Cambridge for an all‑team meeting every 6-8 weeks.

Responsibilities

• Answer front‑line support questions
• Instruct the customer to perform basic procedures e.g. changing the basic parameters on the core software
• Be able to install, remove and upgrade our products, often online with the customer
• Suggest and implement improvements on procedures
• Plan, design, develop, manage, document, test, deploy, and support new and existing customer‑facing procedures
• Plan and execute Test Scenarios by creating / following instructions and observing and recording results

Qualifications

• Minimum 3 years' experience in a similar role
• Higher degree in Computer Science or Engineering; or similar experience
• Some knowledge of Linux
• Software development of product life cycles
• Experience of Microsoft Excel and Office
• Team‑player, experience of working in teams
• Experience of Testing software