Finance Business Partner

Ernst & Young; Bridgend; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading professional services firm located in Pencoed, Bridgend, is seeking a Business Support & Administration Apprentice. In this role, you will support general administrative tasks and customer inquiries while studying a Level 3 Business Administration qualification. You will work closely with various departments, process orders accurately, and provide friendly customer service. An ideal candidate should possess at least 5 GCSEs at Grade C or higher, including Maths and English, and demonstrate a proactive approach to work.

Qualifications

• Minimum 5 GCSE’s at Grade C or higher including Maths and English.
• Proactive and eager approach to work and learning.
• Ability to prioritize and organize time effectively.
• Capability to work with computer systems including Microsoft Office.
• Willingness to participate in a variety of tasks.

Responsibilities

• Studying a Level 3 Business Administration qualification.
• Liaising with Sales and Technical teams to understand customer needs.
• Providing friendly, knowledgeable customer service by phone and email.
• Processing orders, credit notes, and follow-up communications.
• Supporting customer returns and stock movements.
• Proposing appropriate product solutions and advising customers.
• Working closely with Logistics and Supply Chain.

Skills

Proactive approach

Organizational skills

Customer service

Communication

Education

Minimum 5 GCSE’s at Grade C or higher including Maths and English

Tools

Microsoft Office

Job description

Business Support & Administration Apprentice

Location: Pencoed, Bridgend – This position is based at our offices in Pencoed, Bridgend.

Ready to help build a better future for generations to come? In a fast‑paced, ever‑changing world we owe it to ourselves and future generations to live responsibly. At ROCKWOOL, we enrich modern living through innovative stone‑wool solutions. Rockfon® is one of the UK’s leading manufacturers of suspended ceiling and acoustic wall panel solutions and part of the ROCKWOOL® group. Following significant growth in recent years, we are seeking to expand our team to support our continued development. Join us and make a difference!

Your Future Team

You will report to the Customer Service & Business Operations Manager, supporting general administrative tasks, customer inquiries (digitally and verbally) and order processing with a strong focus on cross‑departmental collaboration and exposure to various parts of Rockfon®.

What you will be doing

• Studying a Level 3 Business Administration qualification
• Liaising with Sales and Technical teams to understand customer needs
• Providing friendly, knowledgeable customer service by phone and email
• Accurately processing orders, credit notes and follow‑up communications
• Supporting customer returns, stock movements and supplier performance improvement initiatives
• Proposing appropriate product solutions and advising customers
• Working closely with Logistics and Supply Chain to maintain high service levels
• Supporting non‑standard pricing and quotation requests
• Attending product training sessions at the company Training Centre

What you bring

• Minimum 5 GCSE’s at Grade C or higher including Maths and English (or equivalent qualifications)
• Proactive and eager approach to work and learning
• The ability to prioritise and organise time effectively
• Capability to work with computer systems including Microsoft Office
• Willingness to participate in a variety of tasks