Final Mile Territory Manager

Hermes; Glasgow; On-site; GBP 35,000 - 39,000; Full time

Benefits offered by this job

Car allowance

Job summary

Hermes is hiring a Final Mile Territory Manager to oversee delivery performance across a Delivery Unit, resolve issues in real time, and lead a dispersed network of couriers to maintain high service standards.

You will drive ownership, accountability and site safety while improving customer satisfaction and operational efficiency within a dynamic logistics environment. UK driving licence preferred.

Qualifications

• UK driving licence is preferred but not essential for a single Delivery Unit
• Experience in a fast-paced, customer-focused operations role
• Strong planning and organisational skills

Responsibilities

• Own service, cost, and performance across your Delivery Unit(s)
• Ensure on-time parcel flow and courier coverage
• Analyse digital dashboards and Service Tracker to identify risks
• Build and maintain relationships with EBPs, couriers, support teams and unions
• Lead budget management with a focus on cost leadership and efficiency
• Drive continuous improvement and proactive planning across all operations

Skills

Analytical mindset

Team leadership

Stakeholder engagement

Digital dashboards

Tools

Service Tracker

Job description

We’re Hiring! Final Mile Territory Manager

Location: Cumbernauld

Salary £35000-£39000 plus car allowance.

Shift Pattern: 5/7

Ready to Lead, Inspire, and Keep the Final Mile Moving?

If you thrive in fast-paced environments, love problem solving on the move, and want to make a real impact on parcel delivery across your region, this is your moment. Step into a role where no two days are the same, where your leadership keeps millions of parcels moving safely, efficiently, and on time.

About the Role

As a Final Mile Territory Manager, you’ll be the driving force behind service excellence across multiple Delivery Units or one high-volume Super Unit. You’ll oversee daily performance, act quickly to resolve issues using real-time digital tools, motivate and engage a network of couriers, and build strong relationships with Evri Business Partners, the local community, and key internal teams.

This is a role for someone who loves ownership, thrives on accountability, and brings energy and resilience to every challenge. Your decisions will shape courier experience, customer satisfaction, operational efficiency, and site safety — every single day.

Responsibilities as a Final Mile Territory Manager

• Own service, cost, and performance across your Delivery Unit(s)
• Ensure consistent, compliant, on-time parcel flow and courier coverage
• Analyse digital dashboards and Service Tracker to identify and resolve risks
• Build strong relationships with EBPs, couriers, support teams, and unions
• Lead budget management with a focus on cost leadership and efficiency
• Drive continuous improvement and proactive planning across all operations

To Be Successful in This Role You Will Require the Following…

Qualifications:

• Current UK Driving Licence (preferable but not essential on standalone single Delivery Unit)

Knowledge & Experience:

• Knowledge of the self-employed courier model
• Previous experience working in a customer-focused industry within a fast-paced operational role
• Strong planning and organisational experience

Technical & People Skills:

• Analytical mindset with the ability to prioritise effectively
• Ability to empower teams with appropriate oversight and support recruitment/interview activity when required
• Strong communicator across a dispersed workforce
• IT proficient, including experience with digital dashboards

Interested? Here’s What You’ll Need to Succeed

• A strong analytical mindset with the ability to prioritise effectively
• Experience managing operational performance in a fast-paced environment
• Excellent communication skills across dispersed or remote teams
• Ability to motivate, influence, and engage multiple stakeholders
• Confident using digital dashboards, apps, and operational tools
• Solid organisational and planning skills — especially when working across multiple sites

If you’re motivated by building, shaping and delivering growth in a fast-moving commercial logistics environment, we’d like to hear from you.