File Handling Assistant

Davies; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable claims management firm located in Leeds is looking for a File Handling Assistant to support their claims handling team. The successful candidate will assist with various tasks, including monitoring emails and maintaining accurate data for low-value property damage claims. Ideal candidates will have a strong background in admin or claims support, excellent attention to detail, and strong organisational skills. This role offers competitive benefits and opportunities for professional growth.

Benefits

Davies Incentive Plan

25 days holiday per year

Simply Health Care Cash Plan

WeCare – 24/7 online GP

Pension Contribution

Employee Volunteering Programme

Cycle to Work Scheme

Discounted Tickets for Merlin Attractions

Discounts at local retail outlets

Qualifications

• 12 months relevant admin / claims support experience required.
• Excellent attention to detail is crucial.
• Strong organisational skills needed for managing tasks.

Responsibilities

• Proactively assist Pre Lit teams with a variety of tasks.
• Maintain accurate data on case management systems.
• Manage a caseload of low value property damage claims.

Skills

Admin / claims support experience

Attention to detail

Organisational skills

Communication skills

Excel proficiency

Client care skills

Task management

Teamwork

Job description

File Handling Assistant

Department: Legal

Employment Type: Permanent - Full Time

Location: Leeds

Description

Are you highly organised, detail-oriented, and eager to support a dynamic claims handling team? In this role, you’ll play a key part in assisting our Pre-Lit Casualty claims teams with a variety of essential tasks. From monitoring the MOJ Portal and managing inboxes to maintaining accurate data and onboarding new projects, you’ll help ensure smooth operations and exceptional service delivery. You’ll also take ownership of CRU tasks, complete new claim actions, and proactively chase updates via phone and email. This position offers the opportunity to manage a caseload of low-value property damage claims while maintaining compliance with client SLAs and delivering high-quality standards.

If you thrive in a fast-paced environment and enjoy supporting others to achieve success, we’d love to hear from you!

Key Accountabilities

• To pro-actively assist the Pre Lit teams with a variety of tasks including:
  • Monitoring MOJ Portal
  • Monitoring inboxes and actioning appropriately
  • Maintaining, reviewing and actioning spreadsheets
  • Completing new claim actions to support the claims handlers
  • Actioning CRU post and ownership of CRU tasks
  • Completing chaser tasks on files to support the claims handlers via telephone and email
  • Raising low value payments
  • Assisting with training as and when required
  • Onboarding run-off work on various projects
  • Undertaking appropriate additional tasks provided by the Team Leader/DBUD
• Maintain accurate data on relevant case management system
• Comply with set client SLA’s
• To actively manage a caseload of low value property damage claims
• Ensure quality service standards and productivity levels are maintained to a high standard

Experience, Skills and Qualifications

• 12 months relevant admin / claims support experience
• Excellent attention to detail
• Strong organisational skills
• Good communication & telephone skills
• Able to use Excel
• Excellent client care and customer service skills
• Ability to manage volume workload via task management
• Ability to work as a team and independently

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation