File Handler Pre Litigated Credit Hire

Davies; Bolton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A national legal services provider is seeking a detail-oriented File Handler in Bolton to manage pre-litigation credit hire files. Responsibilities include negotiating with credit hire organizations and liaising with insurers. The ideal candidate will have at least 3 GCSEs, strong communication skills, and a minimum of 6 months' experience in credit hire. This full-time position offers great benefits including a health cash plan and opportunities for personal development.

Benefits

25 days holiday per year

Simply Health Care Cash Plan

Gym Flex

Tech Scheme

Davies Incentive Plan

WeCare – online GP and mental health support

Death In Service after 1 year

Pension Contribution

Cycle to Work Scheme

Access to Online Discount Sites

Discounted Gourmet Society Membership

Discounted Tickets for Merlin Attractions

Qualifications

• Experience of credit hire is essential with at least 6 months in an applicable environment.
• Ability to recognise when sensitivity and tact are required.
• Ability to remain calm under pressure.

Responsibilities

• Reviewing pre proceedings files, adhering to Client Guidelines.
• Undertaking telephone negotiations with Credit Hire Organisations.
• Ensuring compliance with SRA Standards & Regulations.

Skills

Excellent listening and verbal communication skills

Good telephone negotiation skills

Ability to use own initiative

Ability to plan and prioritise workloads

Good IT skills including Word, Outlook

Education

At least 3 GCSEs or equivalent

Degree (preferable)

Tools

Experience of a Case Management System

Job description

File Handler Pre Litigated Credit Hire

Application Deadline: 15 December 2025

Department: Legal

Employment Type: Permanent - Full Time

Location: Bolton

Description

Are you ready to take your career to the next level? We're looking for an ambitious and detail‑driven professional to join our thriving team.

As a File Handler you will pursue settlement of a pre‑litigation credit hire file as soon as practically possible, ensuring Client Guidelines are adhered to. It is important that the job holder can quickly review files and formulate an initial Strategy, commence early telephone negotiations with Credit Hire Organisations and liaise with Insurers where necessary.

Benefits

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• Gym Flex
• Tech Scheme
• Davies Incentive Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 year’s service
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Season Ticket Loan*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation

Key Accountabilities

• Reviewing pre proceedings files, noting and abiding by Client Guidelines
• Formulating initial Strategy
• Implementing the Strategy agreed
• Undertaking telephone negotiations with Credit Hire Organisations
• Pursuing settlement as quickly as possible
• Liaising with Insurers where necessary
• Ensuring ‘actions’ are carried out as per Action Lists in Case Management System
• Ensuring files are kept within ISO 9001 guidelines
• To ensure compliance with the SRA Standards & Regulations
• Adhere to the Keoghs Values

Working Hours
Monday-Friday 9am-5pm with 1 hour unpaid for lunch

Experience, Skills and Qualifications

• Education - at least 3 GCSEs or equivalent are essential and a degree is preferable.
• Ability to use own initiative.
• Ability to plan and prioritise workloads.
• Excellent listening and verbal communication skills.
• Good telephone negotiation skills.
• Ability to follow work processes and keep to Strategy.
• Ability to recognise when sensitivity and tact are required.
• Ability to make decisions.
• Ability to remain calm under pressure.
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred.
• Experience of credit hire is essential and the applicant would be expected to have been working in an environment where they have been exposed to credit hire cases on a day to day basis for at least 6 months.

Technical knowledge to be developed

• Understanding of Pre Proceedings Credit Hire
• The life cycle of a file

Personal Development

• This role offers an opportunity to develop a range of legal skills under supervision.
• Further career progression will depend on the File Handler’s aptitude and desire to move to a different business unit dealing with litigated fast track, fraud or multi track work.
• In addition opportunities occur for those with leadership potential to move into deputy and then team leader roles.

Our Values

• We are connected
• We are Dynamic
• We are Innovative
• We succeed together