File Handler - Pain Team

Carpenters Limited; Cardiff; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

25 days’ holiday plus bank holidays

Hybrid working model

2 x Volunteering days to supportcharit

Matched Giving – up to £250 matched

Medicash cash plan – claim back dental

My Medicash App – rapid digital physi

Discounts and cash back on travel and

Life Assurance Scheme (4 x salary)

Pension scheme

Active network of Wellbeing Champions

Training and development opportunities

Funded social events to connect with

Dress for your day policy

Job summary

Carpenters Group in Cardiff is seeking a skilled claims handler to manage a caseload of predominantly pain-related MOJ and Intermediate track motor claims from instruction through to settlement.

You will proactively progress files, instruct Counsel, liaise with clients and insurers, and ensure compliance with CPR and the Rehabilitation Code. A strong client-care mindset and team ethos are essential.

Qualifications

• Experience in personal injury case management.
• Experience handling MOJ and Intermediate track motor claims.
• Knowledge of CPR and relevant legislation.
• Familiarity with case management systems.
• Strong client care and communication skills.

Responsibilities

• Proactively manage a caseload of MOJ motor claims to settlement.
• Instruct Counsel and coordinate hearings when needed.
• Maintain regular client communications with updates on progress.
• Meet commercial targets and ensure efficient file handling.
• Identify vulnerable clients and raise capacity issues when appropriate.
• Ensure correct evidence is obtained to establish liability and quantum.
• Keep directors and insurers updated on case progress.

Skills

MOJ experience

Pain-related conditions

Case management

CPR knowledge

Client care

Time management

Communication

Tools

VF case management system

Job description

Job Purpose

Managing a caseload of predominantly pain-related claims from instruction through to settlement. You will proactively progress files efficiently to secure the best possible outcomes for clients, utilisingthe Serious Injury Guide and Rehabilitation Code where appropriate, to promoteearly collaboration and effective case planning.

This role would suit a handler with solid MOJ experience looking to join a team dealing with a niche area of law.

Key Duties and Responsibilities

• Proactively and efficiently run a case load with support and supervision that will consist of MOJ and Intermediate track motor claims with the intention of maximising damages for our client by considering and pursuing all relevant heads of loss.
• Hitting commercial targets
• Demonstratingempathy, patience and understanding, you willidentify and flag vulnerable clients from the outset
• Where appropriate ensure that the issue of capacity is considered and raised with your manager
• To obtain all relevant and necessary evidence (medical or otherwise) to establish liability, causation and value quantum
• Continually risk assess from the outset and throughout the duration of the case to ensure that the prospects of success are sufficient to justify continuance and to speak to your manager where you have a case where you think prospects of success fall below 51%.
• To carry out due diligence and ensure clients are fully warned about fraud and fundamental dishonesty.
• Instruct Counsel, attend conferences, Court hearings etc, when necessary either in person or remotely.
• Proactively manage your schedule entries in an appropriate order of priority.
• Prioritise Court directions ensuring all directions are complied with in a timely manner.
• Ensure clients are kept informed and up to date on a regular basis throughout the life of the claim by proactive communication by way phone calls, video calls, emails and/or meetings.
• Build a strong personal rapport with clients
• Ensure that any relevant insurer is kept updated and fully informed as to the progress of any claims.
• To ensure that correct retainers and rates are sent to the client
• Ensure that the correct medical or other evidence is obtained in the correct order so that the claim can be advanced and/or maximised.
• To ensure that all evidence is closely scrutinised and stressed checked and cross referenced to all other evidence of both the Claimant and Defendant for inconsistencies.
• Discuss liability and/or quantum offers with the relevant parties, making use of the telephone rather than letter whenever possible to build a stronger client rapport.
• To assist with any internal projections that your manager or HOD deems appropriate for you to assist with.

Experience & Knowledge

• Experience in the personal injury field of running their own caseload or assisting a Serious Injury Lawyer.
• Experience of and interest in pain related conditions will be an advantage
• Some experience of running pain/FND cases.
• To have a good working knowledge of the CPR, relevant case law and legislation and progressing claims in a timely manner in accordance with the CPR
• To understand the Intermediate Track Fixed Fee regime introduced in October 2023.
• Excellent client care and analytical skills, to include providing written and oral advice in a clear concise manner
• Good IT skills with a sound working knowledge of VF or a similar case management system
• Excellent time management and organisational skills, with a calm and methodical approach to work, and a flexible and adaptable attitude to resolving issues.
• Be a team player, able to assist colleagues, step in when needed and be supportive and nurturing.
• To have the ability to listen, learn and continually seek to improve your knowledge.
• A good communicator who has empathy and patience.

Here at Carpenters group diversity and inclusion matters, it is integral to ourcultureand we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.

About us

Here at Carpenters Group,we’vebeen providing legal and insurance services across the UK for over 30 years.

We’vegrown from a small law firm into a 1500 peoplestrong teammade up of insurance professionals, legal experts and best in class corporate services, working across seven office locations.

We work in partnership with household name insurers to deliver a variety of fully outsourced claim solutions. We alsorepresentindividuals who need expert legal support.

Asa great placeto work our core values underpin how we behave. Our working environment is positive and informal, and we encourage people to work together to perform at their best.

We understand that our success as a business depends on the success of our people, which is why we invest in your training,developmentand social projects, helping everyone to connect and grow.

No matter what stage of your career, at Carpenters Group there is a place for youto achieve your potential.

Benefits

• 25 days’ holiday plus bank holidays
• Hybrid working model
• 2 x Volunteering days to support charitable initiatives
• Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
• Medicash cash plan – claim back dental / physio / optical appointments
• My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
• Discounts and cash back on travel and shopping through Medicash extras
• Life Assurance Scheme (4 x salary)
• Pension scheme
• Active network of Wellbeing Champions – providing mental health support
• Training and development opportunities
• Funded social events to connect with your colleagues
• Dress for your day policy