File Handler Litigated Credit Hire

Davies; Bolton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading claims management company in Bolton seeks a File Handler for litigated credit hire claims. The role involves investigating claims up to £25,000 and requires strong litigation experience, excellent communication skills, and the ability to manage a caseload effectively. The position offers a competitive salary, benefits, and a supportive working environment.

Benefits

Davies Incentive Plan

25 days holiday per year

Simply Health Care Cash Plan

WeCare – 24/7 online GP

Pension contribution

Employee Volunteering Programme

Cycle to Work Scheme

Gym Flex

Qualifications

• Experience in managing a caseload of litigation and Credit Hire files.
• Ability to recognize when sensitivity and tact are required.
• Calm decision-making under pressure.

Responsibilities

• Investigate litigated credit hire claims up to £25,000.
• Liaise with third party solicitors and the insured.
• Draft legal documents including defences and questionnaires.

Skills

Litigation experience

Listening and verbal communication skills

Telephone negotiation skills

Good IT skills

Ability to plan and prioritise workloads

Education

At least 5 GCSEs or equivalent

Degree or LPC preferred

Tools

Microsoft Word

Outlook

Case Management System

Job description

File Handler Litigated Credit Hire

Application Deadline: 4 December 2025

Department: Legal

Employment Type: Permanent - Full Time

Location: Bolton

Description

This role offers an exciting opportunity to investigate litigated credit hire claims which will be up to £25,000 in value.

Their priority will be to pursue settlement of these files in line with client instruction to achieve the maximum savings possible swiftly.

Key Accountabilities

The role will involve dealing with a caseload of DA credit hire files, however, there is a possibility that the litigation will include personal injury. This would be completed under the supervision of their Team Leader. Instructions are received at the point of litigation, so a full knowledge of handling RTA claims through to conclusion via a court hearing is necessary.

• Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
• Formulating an initial strategy for approval by Team Leader
• Legal research
• Undertaking telephone negotiations with third party Solicitors
• Liaising with the insured and insurers where necessaryEnsuring ‘actions’ are carried out as per the task list within the Case Management System
• Accurately completing management information processes (MI)
• Processing bills
• Ensuring all files are kept within ISO 9001 guidelines
• To ensure compliance with the SRA Standards and Regulations
• Adhere to the Keoghs Values
• Ability to work in target driven environment

The role will also involve an understanding of the court process, to include:

• Drafting defences
• Completing direction questionnaires
• Dealing with disclosure and exchange of evidence
• Completing pre-trial checklists
• Instructing Counsel
• Drafting CPR Part 18 questions
• Drafting CPR Part 35 questions
• Drafting Counter schedules

Working Hours: 35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch

Experience, Skills and Qualifications

Essential:

• Experience of litigation and handling Credit Hire files with evidence of managing own case load
• Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
• Ability to use own initiative
• Ability to plan and prioritise workloads
• Excellent listening and verbal communication skills
• Good telephone negotiation skills
• Ability to follow work processes and keep to Strategy
• Ability to recognise when sensitivity and tact are required
• Ability to make decisionsAbility to remain calm under pressure
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred
• Adhere to the Keoghs Values

Desirable:

• Experience of handling PI claims

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation