Field Technician

ANGLIAN WATER; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading water services provider in the UK is looking for an individual to operate a high pressure water jetting unit and engage with customers to resolve sewerage issues. The role involves investigating incidents, completing maintenance, and requires excellent customer service skills. Candidates must be able to work outside in all weather, have a full driving license, and the ability to work in confined spaces. This full-time position offers a competitive salary and various benefits.

Benefits

Personal private health care

25 days annual leave

Competitive pension scheme

Flexible benefits

Life Assurance

Bonus scheme

Qualifications

• Experience or willingness to work outside in all weathers.
• Full driving license, 4.5 tonne license advantageous.
• Ability to work in confined spaces and at heights.

Responsibilities

• Operate high pressure water jetting unit and CCTV equipment.
• Investigate and resolve sewerage issues.
• Respond to incidents and complete maintenance work.
• Record feedback through IT systems.

Skills

Customer service skills

Basic IT skills

Ability to work autonomously

Hands-on experience

Job description

Starting salary and benefits

Starting salary £30,534 + standby payments + business use of company van
Permanent, 37 hours, Full Time

Location: Norwich

Benefits

• Personal private health care
• 25 days annual leave – rising with length of service
• Business use of company vanplus access to tools and all uniform and PPE
• Competitive pension scheme – Anglian Water double-matches your contributions up to 6%
• Bonus scheme
• Flexible benefits to support your wellbeing and lifestyle.
• A flexible working culture
• Life Assurance at eight times your salary
• Personal Accident cover – up to 5x your salary
• Lots of great discounts
• Paid time off when you’re physically and mentally unwell
• An excellent Family Leave package – to help you support your family

At Anglian Water, we stand out as a frontrunner in providing water and water recycling services in the UK, setting the industry standard for quality and customer service. What truly sets us apart is our unwavering commitment to offering the support and growth opportunities that empower our teams to make a tangible impact on our customers and the environment.

Our dedicated team, comprised of skilled professionals, plays a crucial role in delivering key services. We take pride in collecting and treating water, ensuring its return to the environment through rivers and coastal outlets. With over 7,000 pumping stations and a network of 76,000 kilometres of sewers directing to more than 1,000 water recycling centres, our team is at the heart of a vital and impactful operation.

Join us and be part of a team where your skills and passion can make a real difference. We believe in creating an inclusive and diverse workplace, and we welcome all candidates who are ready to contribute their unique perspectives and skills to our mission of environmental stewardship.

Responsibilities

• Operating a single person, high pressure water jetting unit which you will be trained in as well as specific CCTV equipment - helping to identify and promote repair work for any problems found on our sewerage network.
• Taking ownership for investigating and offering first time resolutions for sewerage issues encountered by our customers.
• Responding to incidents, and completing planned maintenance work.
• Accurately collating and recording all feedback from site through our IT systems.
• Predominately lone working, engaging with both our internal and external customers on a daily basis.

Qualifications

• Experience or willingness to work outside in all weathers, hands on/manual experience is beneficial.
• Basic IT skills.
• Ability to work autonomously as well using your own initiative.
• Excellent customer service skills.
• Full driving license—having a 4.5 tonne license would be advantageous as the role will eventually require this (training will be provided if needed).
• In this role you must be able to work within a confined space, and at height without restrictions. Due to harness weight limits, your maximum weight cannot be in excess of 113 kilograms, and you will be expected to complete relevant occupational health checks including Hand-arm Vibration (HAV).

Inclusion is for everyone and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.

Closing date: 4th January 2026

Interviews week commencing 12th January 2026