Field Surveyor/Adjuster

Hastings Direct; Budock Water; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Car allowance (£5k)

Hybrid working

Performance bonus

Private medical insurance

Pension & financial wellbeing

Generous holiday

Job summary

Hastings Direct is seeking a Field Surveyor/Adjuster to cover regional areas across the UK. You will assess damage at customers’ homes, quantify losses, and help settlements with a focus on quality customer service.

Join a digitally driven insurer with a strong growth plan, offering a car allowance, hybrid working, and a performance bonus. Travel across Yorkshire and surrounding areas or Northumberland/Scottish Borders will be required.

Qualifications

• Experience in field surveying or loss adjusting within insurance.
• Knowledge of domestic building construction and repair methods.
• Proven ability to quantify losses up to £150k.
• Experience handling complex property claims.
• Experience with industry estimating and claims systems.
• Excellent customer service and negotiation skills.

Responsibilities

• Visit customers’ homes to assess damage and validate claims.
• Quantify losses and set reserves with proper records.
• Collaborate with contractors, loss adjusters, and stakeholders.
• Use estimating software to define repair costs.
• Provide technical support on complex property claims.
• Manage claims through to resolution.

Skills

Field surveying

Loss adjusting

Property claims

Domestic building

Claim negotiation

Estimating software

Customer service

Tools

Claims management systems

Job description

Job Title: Field Surveyor/Adjuster

Job Title: Field Surveyor/Adjuster

Location: You’ll work across your own dedicated region. We’re currently looking for surveyors/adjusters covering Yorkshire and surrounding areas or Northumberland/Scottish Borders.

Welcome to Hastings Direct

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

Role Overview

Given our ambitions in the Home Insurance market, our Field Surveyors play a pivotal role in our success. We’re on an exciting journey of growth and therefore looking for people with the same passion for customer service that we do, so that we can keep heading in the right direction. We have a strong focus on using technology to improve the customer's journey and encourage a culture of continual development amongst our teams. Our aim is to be market leaders in everything we do!

You’ll become part of a collaborative, customer-focused team where your expertise is valued, your development is supported, and your contribution will help shape the future of our surveying and claims capability.

Job details – you’ll need to have demonstrable experience in:

• Managing domestic property claims up to £150k under delegated authority, applying sound indemnity principles and technical judgement
• Visiting customers’ homes to assess damage, validate claims, scope repairs, agree settlement outcomes and support claims through to resolution
• Quantifying losses, setting and managing accurate reserves and maintaining high-quality claim records and documentation
• Collaborating with customers, contractors, suppliers, loss adjusters and internal stakeholders to deliver fair and timely claim outcomes
• Using estimating and scoping software to definite repair requirements, validate costs and support settlement decisions
• Providing technical support and guidance on complex property claims across the wider claims operation

Essential Skills/experience

• Significant experience in a field surveying, loss adjusting or property claims role within the insurance industry
• Strong knowledge of domestic building construction, repair methods and building pathology
• Proven ability to quantify losses, control claim spend and manage claims up to £150k
• Experience handling complex property claims, including escape of water, flood, impact and fire damage
• Experience using industry-standard estimating and claims management systems
• Excellent customer service and negotiation skills, with the ability to explain technical decisions clearly and empathetically

The interview process

• Recruiter screening call
• 1st stage interview with our Field Operations Manager

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our career's website

Regrettably we are unable to offer sponsorship for this role.

Benefits:

• in addition to a competitive salary and £5k car allowance you will also receive…
• Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
• Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen
• Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
• Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in‑house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
• There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more…

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.