Field Support Engineer (L1) – Launch Your IT Career

NTT; Gillingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology services provider is seeking an Entry Level Cross Technology Service Delivery Field Support Engineer in Gillingham. The role involves providing first-line technical support and ensuring service quality to clients. Candidates should possess a Bachelor's degree in Information Technology or related field, and basic experience in collaboration technologies. This position offers an on-site workplace with opportunities for growth in a diverse environment.

Qualifications

• Entry level experience in technical support.
• Familiarity with networking technologies like Cisco and Juniper.
• Basic understanding of Network routing and switching.

Responsibilities

• Provide first-line remote and onsite technical support.
• Diagnose and resolve incidents and problems.
• Manage standard and low complexity incidents.

Skills

Good communication skills

Ability to plan activities

Ability to maintain a positive outlook

Ability to work under pressure

Ability to apply active listening

Client-centric approach

Education

Bachelor's degree in Information Technology or Computing

Certification in Data Centre technologies

Cisco networking certifications

Tools

Cisco products

Voice Gateways

Job description

A leading technology services provider is seeking an Entry Level Cross Technology Service Delivery Field Support Engineer in Gillingham. The role involves providing first-line technical support and ensuring service quality to clients. Candidates should possess a Bachelor's degree in Information Technology or related field, and basic experience in collaboration technologies. This position offers an on-site workplace with opportunities for growth in a diverse environment.