Field Support Engineer

TK Elevator UK Ltd; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global urban mobility company seeks a Field Support Engineer in Manchester to provide technical support for elevator systems. The ideal candidate has experience in the field, excellent communication skills, and is proficient in Microsoft Office. Key responsibilities include offering remote support and participating in technology research. Benefits include a competitive salary, generous holiday allowance, and health cash plan.

Benefits

Competitive salary

34 days holiday

Attractive pension scheme

Health cash plan

Life Assurance Scheme

Subsidised gym membership

Enhanced maternity and paternity provision

Employee Assistance Programme

Refer a friend scheme

Qualifications

• Proven experience working as a field support engineer.
• A subject matter expert in one or more major competitors’ product lines.
• Confident in using your own initiative and proactive thinking.

Responsibilities

• Provide remote technical support to TKE field technicians.
• Get involved in research about new control systems.
• Assist in the development of training simulators.

Skills

Technical elevator knowledge

Excellent communication skills

Customer service skills

Problem-solving skills

Proficient in Microsoft Office Suite

Language skills (especially French)

Education

NVQ4 or similar qualification

Job description

We are currently seeking a Field Support Engineer with technical elevator knowledge and experience of our major competitors’ products to join our pioneering team in Manchester.

Responsibilities

• Provide remote technical support to TKE field technicians across Europe, with occasional travel to give on‑site support when required.
• Get involved in research about new control systems and digital solutions.
• Assist in the development of training simulators and product test rigs.
• Undertake training as necessary to be at the forefront of industry and technological developments.
• Deliver training courses to field engineers from across Europe.
• Assist with the preparation of product support content for field use.

Qualifications and Experience

• Proven experience working as a field support engineer.
• A subject matter expert in one or more of our major competitors’ product lines.
• Excellent communication skills: verbal, telephone and written.
• Positive attitude, capable of working under pressure as part of a team.
• Confident in using your own initiative and proactive thinking outside of the box.
• An investigative mind‑set that approaches issues from all angles, especially for the purpose of identifying workarounds for on‑going incidents.
• Demonstrated exceptional customer service and problem‑solving skills.
• NVQ4 (or similar) qualification an advantage.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• It is desirable if you have language skills, especially in French (Italian or German can also be considered).

About the Company

We are moved by what moves people, by what moves the world and in our ever‑growing cities. Through honesty, transparency, and a commitment to colleagues and clients, they foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.

TK Elevator’s service and maintenance operations are supported by our International Technical Services network (ITS): a global network of research centres and product experts dedicated to providing high‑level technical support for our competitors’ elevators and escalators. ITS Manchester is a unique environment, with lift and escalator engineers alongside software and electronics specialists, working together to understand the latest technology developments in our industry and deliver solutions for our customers’ service requirements. The ITS network is committed to making our extensive knowledge in third‑party maintenance accessible to each of TK Elevator’s service technicians across the world, so they are equipped to provide highest quality service and keep customers’ equipment moving.

Benefits and Compensation

• Competitive salary paid on a monthly basis.
• 34 days holiday, inclusive of bank holidays.
• Attractive company pension scheme.
• Health cash plan provided, allows you to claim towards health costs (e.g., dental, optical, physiotherapy, chiropody and more).
• Life Assurance Scheme – 4x annual salary.
• Free access to premium health and wellbeing apps.
• Subsidised gym membership.
• Industry‑leading enhanced maternity and paternity provision.
• Multiple salary sacrifice benefits including Electric Cars and Cycle2Work.
• Long Service award scheme, with holiday benefits.
• Employee Assistance Programme.
• Refer a friend scheme.