Field Services Engineer - Project Delivery & On-Site IT

SkySys; Manchester; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading IT service company in the United Kingdom is looking for individuals with 3-4 years of IT infrastructure support experience. Candidates should possess strong customer management skills and be proficient in hardware and software troubleshooting across various operating systems. The role requires efficient issue resolution, adherence to service level agreements, and a passion for technology. CompTIA A+ certification and an Associate's degree in Electronics are preferred qualifications.

Qualifications

• 3-4 years of IT Infrastructure field support experience.
• Strong customer management and communication skills.
• Knowledge of hardware, software, and operating systems.

Responsibilities

• Provide IT Infrastructure field support and troubleshoot issues.
• Install and troubleshoot hardware and software for various devices.
• Ensure service requests and incidents meet SLA timelines.

Skills

IT Infrastructure Support

Customer Management

Communication

Hardware Troubleshooting

Desktop Support

Networking Knowledge

Education

Associate's Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Job description

A leading IT service company in the United Kingdom is looking for individuals with 3-4 years of IT infrastructure support experience. Candidates should possess strong customer management skills and be proficient in hardware and software troubleshooting across various operating systems. The role requires efficient issue resolution, adherence to service level agreements, and a passion for technology. CompTIA A+ certification and an Associate's degree in Electronics are preferred qualifications.