Field Services Engineer: Onsite IT Support & Hardware Expert

Axiom Software Solutions Limited; Wrexham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT services company in the UK is seeking a Field Services Engineer for onsite support. The ideal candidate must have 3-4 years of IT infrastructure support experience and strong troubleshooting skills for hardware and software. The role involves direct interaction with clients and handling various technical challenges while ensuring compliance with customer security requirements. This is a 12-month B2B contract inside IR35.

Qualifications

• 3-4 years of experience providing IT Infrastructure field support.
• Skilled in desktop support for installing and troubleshooting Operating Systems.
• Basic knowledge of enterprise LAN, WAN, and server setups.

Responsibilities

• Install and troubleshoot hardware issues for laptops and desktops.
• Provide smart hand support for networking hardware.
• Ensure all service requests and incidents are addressed within SLA timelines.

Skills

End User Support Experience

Good Customer management skill

Oral and written communication

Deadline adherence

Self-driven and result-oriented

Education

Associate’s Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Job description

A leading IT services company in the UK is seeking a Field Services Engineer for onsite support. The ideal candidate must have 3-4 years of IT infrastructure support experience and strong troubleshooting skills for hardware and software. The role involves direct interaction with clients and handling various technical challenges while ensuring compliance with customer security requirements. This is a 12-month B2B contract inside IR35.