Field Services Engineer - Manchester

ESP; United Kingdom; Remote; GBP 28,000 - 30,000; Full time

Job summary

A managed service provider in the UK is seeking a Field Services Engineer to provide first and second line support for IT hardware and software issues. This home-based role focuses primarily on clients in the North of the UK, with flexible hours including nights and weekends as needed. The ideal candidate has desktop support experience, good communication skills, and a strong customer service ethos. Base salary ranges from £28,000 to £30,000 plus additional benefits.

Benefits

Company vehicle

Mileage allowance

On-call allowance

Pension

Life assurance

Ongoing training and career development

Qualifications

• Up to 2 years' direct PC and laptop hardware service experience.
• Flexibility to work variable shift patterns.
• 5 years UK working or educational history for airside clearance.

Responsibilities

• Provide desktop support for hardware and software issues.
• Install and troubleshoot desktops, printers, and peripherals.
• Monitor assigned service calls for quality and service level.

Skills

Proficiency in desktop support

Knowledge of current operating systems

Basic knowledge of enterprise LAN and WAN

Good written and oral communication skills

Strong customer service ethos

Job description

Field Services Engineer, North

ESP Global Services are recruiting a Field Services Engineer to join our team in the North of the UK. ESP is a managed service provider for IT support and infrastructure solutions, supporting clients worldwide 24/7. As the Field Services Engineer you will represent ESP in providing 1st and 2nd line support for hardware and software issues for all customer contracts located within your assigned region. This role is based from home, primarily covering the North and occasionally sites across other regions of the UK.

We are looking for people passionate about technology and increasing their existing knowledge while delivering exceptional customer service.

A snapshot of what you will be doing:

• Provide desktop support including troubleshooting basic hardware and standard software operating system issues and problems.
• Provide holiday cover and support into our busy Airport locations, adapting to working a variable shift pattern.
• Install and troubleshoot desktops, printers, laptop and other computer peripherals, hardware problems as well as desktop applications.
• Perform computer “Break / Fix” support and installation, add, move or change requirements for peripherals and device drivers.
• Perform desk‑side support including basic administration of Operating Systems and common off‑the‑shelf software systems.
• Complete all assigned calls with professionalism and technical expertise, providing quality customer service and support for designated equipment.
• Monitor assigned service calls to ensure quality and service level goals are achieved in a timely manner.
• Complete all administrative duties including updating of tickets in ESP’s or Customer’s call management system.
• Escalate problems to the appropriate next level of support when necessary.

What are we looking for?

• Proficiency in installing, upgrading, building, repairing, configuring, troubleshooting, diagnosing and preventive maintenance.
• Up to 2 years’ direct PC and laptop hardware service experience. Proficiency in desktop support including knowledge of current operating systems.
• Basic knowledge of enterprise LAN and WAN setups and concepts, DNS, DHCP, VPN and RDP.
• May be able to carry out complex or more difficult service tasks with detailed script and technical assistance.
• Able to work in various locations at short notice.
• Flexibility to occasionally work days and nights across a 12‑hour shift pattern, as we support airports 24/7.
• Good written and oral communication skills with customers and management.
• Strong customer service ethos.
• 5 years UK working or educational history which can be referenced for airside clearance checks.

This role will be working Monday - Friday 9am-5:30pm and will require flexibility to transition to working days and nights across a 12-hour shift when required, as we support airports 24/7.

ESP offers a basic salary up to £28,000 - £30,000 + company vehicle + mileage + on‑call allowance + pension, life assurance and access to ongoing training and career development.

On call is paid at £20 per day in addition to basic salary. On call applies 1 in every 5 weeks to provide out of hours coverage.

Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.