Field Services Engineer

InPost UK; Stoke-on-Trent; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Enhanced Annual Leave

26 days annual leave + option to buy

Health coverage

Enhanced Parental Leave

Annual season ticket purchasing (pre-f

Job summary

InPost UK is seeking a Field Service Engineer to repair parcel lockers on client sites across the Stoke area. You will diagnose faults, perform maintenance, and configure software to ensure minimal downtime, with occasional travel for training.

You'll work with a team focused on expanding and optimising our UK network, with opportunities to contribute to new locker solutions and technical documentation.

Qualifications

• Experience in field service for electrical/mechanical equipment.
• Ability to diagnose and repair faults with software configuration
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Diagnose and repair faults on parcel locker equipment on site.
• Maintain and upgrade hardware and software for reliability.
• Provide technical training and support to staff and subcontractors.
• Create and update technical manuals and documentation.
• Travel to UK and occasional international sites for service and training.

Skills

Field service experience

Electrical & mechanical equipment

Diagnostic tools & multi-meter

Technical training delivery

Travel flexibility

Tools

Hand tools

Diagnostic software

Job description

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Field Service Engineer (Stoke) to join our Network Health team!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

About the role:

A hands on field-based role to repair our parcel lockers on client’s sites, task include Break-fix, Maintenance, software configuration, quality control, and providing technical support and training to employees and subcontractors. Actively involved in developing new solutions and maintaining technical documentation.

What you’ll be doing:

• Diagnosing and repairing faults and malfunctions of parcel locker machines (APMs) on site, ensuring minimal downtime and optimal performance.
• Maintenance and modernisation of parcel locker machines, including implementing hardware and software upgrades to enhance reliability and efficiency.
• Diagnostics, reconfiguration, and installation of computer software or firmware for computer, electronic, and electromechanical equipment, ensuring compatibility and security compliance.
• Processing and reporting on assigned repairs using communication channels utilised within the organisation
• Managing tools and components for parcel locker machines.
• Handling systems for managing personnel-related matters.
• Quality control of work performed by internal employees and subcontractors ensuring adherence to technical standards, contractual agreements, and company guidelines
• Providing technical and substantive support to employees and subcontractors (including international ones) via communication and IT channels used within the company.
• Participating in the development of solutions for new types of parcel locker machines.
• Preparing and updating technical manuals and documentation.

This role will require occasional training and visits to our office base in Hemel Hempstead and will need to be located near or within the Stoke area to be considered to focus on covering this patch area.

What we need from you:

We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.

We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.

You will need similar experience in a Field service technical engineering role on electrical/mechanical equipment and be proficient in the use of hand tools and diagnostic tools (multi-meter).

• Proficiency in diagnosing and repairing equipment, with experience in software configuration and firmware updates.
• Strong analytical and troubleshooting skills for resolving complex technical issues.
• Excellent verbal and written communication skills, with the ability to provide technical training
• Ability to manage tasks efficiently, ensuring quality and meeting deadlines across multiple markets.
• High accuracy in quality control and documentation updates.
• Experience working with diverse teams, including international subcontractors and internal staff.
• Flexibility to travel for service and training activities both in the UK and occasionally internationally.
• Familiarity with parcel locker or similar systems, electromechanical devices, and organisational IT tools.
• Effective time management and the ability to handle tools and components responsibly.

We love to reward our people for the great work they do:

Enhanced Annual Leave

26 Days Plus the Option to Buy Additional Days per year

More time for you to relax, explore, and enjoy life.

Stay healthy and happy with our top-notch health coverage.

Enhanced Parental Leave

We support you during those precious family moments.

Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year.

Take a paid day to make a difference in your community

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.