Field Services Engineer

Places for People; Preston; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community-focused organization is seeking an IT Field Services Engineer to support their Homes Plus Telephony project. The role involves surveying telephony systems, auditing their current setups, and providing user support across various technologies. Ideal candidates will have strong technical skills, experience in IT, and a full UK driving licence. Benefits include competitive salary, generous holiday leave, and a pension plan.

Benefits

Competitive salary with yearly review

Pension with matched contributions

35 days annual leave

Healthcare cashback plan

Bonus scheme

Training and development opportunities

Discounts from shops and cinemas

Qualifications

• Proven experience supporting customers with varying technical skills.
• Experience in IT service desk or software engineering.
• Strong knowledge of mobile and desktop operating systems.

Responsibilities

• Drive to national locations and survey telephony landscapes.
• Audit and catalogue current telephony setups.
• Support delivery and maintenance of telephony systems.

Skills

Customer interaction

Technical problem solving

End-user support

Telecoms knowledge

Basic hardware management

Education

Full UK driving licence

ITIL Foundation certification

Tools

Microsoft Office 365

Telephony systems

Networking equipment (hubs, switches, routers)

Job description

Role Purpose

Join your dynamic IT team and play a critical role in achieving our ambitious goals. As an IT Field Services Engineer, you will support the delivery of our Homes Plus Telephony project within the IT Operations Team, ensuring the seamless implementation and maintenance of telephony prior to the Openreach analogue switch off.

Responsibilities

• Driving to our national Homes Plus and Living Plus sites to survey the current telephony landscape.
• Audit and catalogue the current telephony landscape in our Homes Plus and Living Plus sites.
• Findings of audit and survey to be brought back to the project team and our telecoms supplier.
• Tracing of PSTN lines and other telephony located on site.
• Capturing PSTN numbers using telephony kit provided.
• Supporting all aspects of the delivery and maintenance of telephony.

Qualifications

• Proven track record of dealing with a broad range of customers with varying technical skills.
• Experience working on an IT service desk and/or software engineering team, diagnosing and solving technical problems including mobile and desktop operating systems and applications.
• Demonstrable experience in providing end‑user support for a range of technologies, including telephone systems, hubs, switches, routers, Cat 5, Cat 6 and fibre networking.
• Strong knowledge of end‑user computing environments, devices (desktops, mobiles, laptops, tablets) and basic hardware management.
• Detailed knowledge of the telecoms industry, including awareness of new or revised solutions and improved processes.
• Full UK driving licence.

Preferred Qualifications

• Advanced knowledge of Microsoft Office 365 administration and Microsoft products including Excel, Access, PowerPoint, MS Project, MS Teams, Visio, Project Centre.
• ITIL Foundation certification.

Benefits

• Competitive salary, with a salary review yearly.
• Pension with matched contributions up to 7%.
• Excellent holiday package – 35 days annual leave (including bank holidays) with the option to buy or sell leave.
• Cashback plan for healthcare costs – up to £500 saving per year.
• A bonus scheme for all colleagues at 2%.
• Training and development.
• Extra perks including huge discounts and offers from shops, cinemas and much more.

EEO Statement

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. Please indicate this in your application.

Safeguarding

Safeguarding at Places for People: safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people and adults at risk from harm, abuse and neglect.

Contact

If you require any reasonable adjustments, or wish to contact us for further information, please write to [e-mail].